Comparison Summary

ManageEngine ServiceDesk Plus: ManageEngine ServiceDesk Plus is a comprehensive ITSM software offering integrated asset management, CMDB, and service desk features. It supports project and enterprise service management for various departments.

Spiceworks IT Help Desk: Spiceworks IT Help Desk software offers cloud-based ticket management with AI-driven insights for IT professionals. It facilitates efficient problem tracking, user verification, and performance metrics.

logo ManageEngine ServiceDesk Plus

Focus area

ManageEngine ServiceDesk Plus is better than Spiceworks IT Help Desk for

Software Failure Risk

  • low

logo Spiceworks IT Help Desk

Focus area

Spiceworks IT Help Desk is better than ManageEngine ServiceDesk Plus for

Software Failure Risk

  • medium

ManageEngine ServiceDesk Plus and Spiceworks IT Help Desk: Customer Satisfaction Data

Most deployed common Use Cases for ManageEngine ServiceDesk Plus and Spiceworks IT Help Desk

Why is ManageEngine ServiceDesk Plus and Spiceworks IT Help Desk the best choice for Helpdesk Management?

Manageengine Servicedesk Plus and Spiceworks IT Help Desk both manage help desk requests. Manageengine Servicedesk Plus has a more robust feature set, including asset tracking, enhanced purchasing, and business rule functionality. Spiceworks IT Help Desk is more affordable and accessible. Manageengine Servicedesk Plus has a higher learning curve for its features, while Spiceworks IT Help Desk may struggle with data collection and asset management.
"...A service desk helpdesk solution that tracks user tickets and ties in nicely to LDAP in AD...." Peer review by Sergey K., Medical Devices
"...It couldn't be any easier to access, assign or communicate with others on the help desk ticket...." Peer review by Nancy, Data Management/IT Support, Holy Trinity Episcopal Academy

How efficiently Does ManageEngine ServiceDesk Plus and Spiceworks IT Help Desk manage your Knowledge Management?

How efficiently Does ManageEngine ServiceDesk Plus and Spiceworks IT Help Desk manage your Communication Management?

ManageEngine ServiceDesk Plus in Action: Unique Use Cases

What solutions does ManageEngine ServiceDesk Plus provide for Workflow Management?

About

Service desk software to supercharge IT help desk

Cloud Help desk software for IT

Age

1996

Financials

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting