Guiding you to choose between ManageEngine ServiceDesk Plus vs. SysAid: 2024

"...The problems we are solving is, ManageEngine gives us a ticket service where someone can email Helpdesk and it will automatically add a ticket for helpdesk to reach out...." Peer review by Michael T, System Administrator

"...The implementation process can be a bit harsh, considering there is no time for anything due to constant flow of service requests incoming from a phone call, or via another help desk system...." Peer review by Igor L, IT, Computer & Network Security

"...It provides IT to track all support incidents, provides a knowledge base for repetitive type problems, reporting for management to justify additional IT resources...." Peer review by Administrator

"...Inventory control, issue tracking, missed service requests, central location for fixes and how-to's (knowledge base)...." Peer review by Ben L, Desktop Support Analyst

"...It has the best ticketing system, change management, software license adding, workflow, projects, and reports...." Peer review by Team Lead in Information Technology

"...With SysAid it s straightforward to establish a workflow from ticket creation to resolution...." Peer review by John Lister, Technical Director, Wakefield Grammar School Foundation

"...to service desk Great way to track help tickets and set up changes for review and maintain parameters and procedures for making changes and ability to verify and get others to approve and keep track of this Ability to tie in IBM notes to automatically create tickets and use Service desk to send emails that automatically save in ticket for better record keeping of communication between technician and end user...." Peer review by User

"...We are able to track Issues and emails pertaining to tickets all in one place...." Peer review by Jim F

"...Complies with what is necessary for the control of equipment and program, administration and follow-up of claims, basic project management and easy personalization...." Peer review by Elias D