SysAid Overview

SysAid's ITSM platform leverages AI to transform IT service management through automation. It stands out with AI-powered workflow automation, streamlining service delivery and enhancing efficiency. SysAid's platform supports over 10 million users worldwide, indicative of its reliability and scalability. It equips businesses with AI agents that handle routine tasks, allowing IT teams to focus on strategic initiatives. This feature not only optimizes resource allocation but also improves response times and service quality. SysAid's platform is designed for organizations seeking to elevate their IT help desk operations with a focus on maximizing productivity and ensuring high ROI.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SysAid.

Other use cases:

  • Communication Management
  • Engagement Management
  • Proposal & Quote Management
  • Customer Feedback Management
  • Advertisement
  • Collaboration
  • Competitive Intelligence
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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SysAid.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Improve Internal Communications
  • Improve ROI
  • Improve Consistency
  • Launch New Products
  • Establish Thought Leadership
See all business priorities See less business priorities

SysAid Use-Cases and Business Priorities: Customer Satisfaction Data

SysAid works with different mediums / channels such as E-Mail. and Phone Calls.

SysAid's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and SysAid support capabilities include Email Support, Phone Support, Chat Support, etc. also SysAid analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Sysaid is a very end user friendly Helpdesk system withy a powerful back end that my tech can easily access from anywhere...." Peer review by Derek B, IT Systems Manager, Information Technology and Services

SysAid, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.

Popular Business Setting

for SysAid

Top Industries

  • Information Technology and Services
  • Hospital & Health Care
  • Education

Popular in

  • Mid Market
  • Enterprise
  • Small Business

SysAid is popular in Information Technology And Services, Hospital & Health Care, and Education and is widely used by Mid Market, Enterprise, and Small Business.

SysAid Customer wins, Customer success stories, Case studies

How efficiently Does SysAid manage your Helpdesk Management?

How can SysAid enhance your Workflow Management process?

Why is SysAid the best choice for Knowledge Management?

What solutions does SysAid provide for Communication Management?

How efficiently Does SysAid manage your Engagement Management?

13 buyers and buying teams have used Cuspera to assess how well SysAid solved their Help Desk needs. Cuspera uses 3858 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Lanseria International Airport - Transportation/trucking/railroad

SysAid Cloud helped Lanseria International Airport lower costs and improve service management. The airport moved from on-prem to the cloud in under two weeks. Employees and tenants can now open and r...esolve IT tickets from any device. Monthly employee request volume doubled. Average time to resolve issues dropped by 92%, from 25 days to just 2. The airport achieved a record high 5.0 NPS.

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Simbec-Orion - Research

SysAid Copilot helped Simbec-Orion modernize its IT operations. The company replaced outdated systems with a user-friendly platform. Automated workflows cut agent workload by 30%. The AI Emailbot res...olved 70% of email tickets. A new self-service portal led to 80% of tickets being submitted directly by users. The average time to repair dropped by 70%. End-user satisfaction reached 95%. Multilingual support and secure compliance features built trust in a regulated environment.

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VINLEC - Energy (electricity Generation & Distribution)

SysAid helped VINLEC transform its IT operations. Before SysAid, reporting issues took hours and tickets were often lost. With SysAid, IT now responds in under 15 minutes and resolves issues 12 times... faster. The team handles 2.5 times more tickets each day with the same staff. VINLEC now has full SLA compliance, real-time ticket tracking, and instant analytics reporting. Remote support lets IT fix problems quickly across multiple islands, keeping the electricity grid running smoothly.

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Republic Bank of Ghana - Banking

SysAid helped Republic Bank of Ghana cut IT issue resolution times by 90%. Manual ticket management dropped from 2-3 days to just 2-3 hours for critical problems. The bank automated workflows, improv...ed tracking, and expanded SysAid use from 50 to 100 administrators. SysAid now supports IT, banking operations, and risk management. Employees spend less time on admin tasks and more on important work. The bank plans to expand SysAid to more departments and assets.

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St. George - Government Administration

SysAid Copilot helped St. George automate IT workflows and asset management. The city cut new hire onboarding from 3 days to just 2–4 hours. SysAid’s automation reduced manual work and improved compl...iance to 95.3% for software patching. Mean time to resolution dropped by 20%. The IT team now manages more tickets with fewer resources and has better visibility for planning and compliance.

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Sava Re Group - Insurance

SysAid helped Sava Re Group cut mean time to resolution by 25%. The company used SysAid to centralize IT service management across 10,000 users in 6 countries. SysAid's dashboards and BI tools improv...ed transparency and trust between IT and business teams. The new interface made help desk operations simpler and boosted team morale. Sava Re unified its IT processes and improved employee satisfaction with SysAid.

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Deliver Exceptional Service. Automagically.

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Frequently Asked Questions(FAQ)

for SysAid

What is SysAid used for?

SysAid is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Helpdesk Management, Workflow Management and Knowledge Management .

What are the top features of SysAid?

Ticketing, Personalization and Alerts: popups & Notifications are some of the top features of SysAid.

Who uses SysAid?

SysAid is used by Information Technology And Services, Hospital & Health Care and Education among other industries.

What are SysAid alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for SysAid.

Where is SysAid located?

SysAid is headquartered at Airport City, Israel.
lightning

Peers used SysAid for helpdesk management and workflow management

SysAid Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)

Software Failure Risk Guidance

?

for SysAid

Overall Risk Meter

Low Medium High

Top Failure Risks for SysAid

SysAid Technologies Ltd. News

Awards

SysAid Recognized in the 2025 Gartner® Magic Quadrant for AI Applications in IT Service Management

SysAid has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management, highlighting its role in AI-driven innovation and customer satisfaction. The company was noted for its AI for End-User Self-Service Use Case and received the highest score in the Gartner Peer Insights 'Voice of the Customer' report for AI in ITSM.

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Awards

SysAid Recognized in the 2025 Gartner Magic Quadrant for AI ...

SysAid has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management, highlighting its AI-driven innovation and customer satisfaction. The company achieved the highest score in the Gartner Peer Insights 'Voice of the Customer' report, reflecting its commitment to delivering impactful AI solutions in ITSM.

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Product

U.S. CISA adds CrushFTP, Google Chromium, and SysAid flaws to its Known Exploited Vulnerabilities catalog - Security Affairs

The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has added vulnerabilities in SysAid's on-prem software to its Known Exploited Vulnerabilities catalog. These flaws, identified as CVE-2025-2775 and CVE-2025-2776, allow attackers to take over admin accounts or read server files. SysAid addressed these issues in version 24.4.60 build 16 released in March 2025.

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Awards

SysAid recognized as one of the top-rated help desk software in 2025

SysAid has been recognized as a top-rated help desk and ITSM software in 2025 by Gartner Digital Markets, receiving accolades from Capterra, GetApp, and Software Advice. These awards highlight SysAid's commitment to providing innovative IT solutions, including its Agentic AI capabilities that automate routine tasks, allowing IT teams to focus on strategic priorities.

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SysAid Technologies Ltd. Profile

Company Name

SysAid Technologies Ltd.

Company Website

https://www.sysaid.com/

HQ Location

Airport City, Israel

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