SysAid Overview

SysAid's ITSM platform leverages AI to transform IT service management through automation. It stands out with AI-powered workflow automation, streamlining service delivery and enhancing efficiency. SysAid's platform supports over 10 million users worldwide, indicative of its reliability and scalability. It equips businesses with AI agents that handle routine tasks, allowing IT teams to focus on strategic initiatives. This feature not only optimizes resource allocation but also improves response times and service quality. SysAid's platform is designed for organizations seeking to elevate their IT help desk operations with a focus on maximizing productivity and ensuring high ROI.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SysAid.

Other use cases:

  • Communication Management
  • Engagement Management
  • Proposal & Quote Management
  • Customer Feedback Management
  • Advertisement
  • Collaboration
  • Competitive Intelligence
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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SysAid.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Improve Internal Communications
  • Improve ROI
  • Improve Consistency
  • Launch New Products
  • Establish Thought Leadership
See all business priorities See less business priorities

SysAid Use-Cases and Business Priorities: Customer Satisfaction Data

SysAid works with different mediums / channels such as E-Mail. and Phone Calls.

SysAid's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and SysAid support capabilities include Email Support, Phone Support, Chat Support, etc. also SysAid analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We love the workflow features and that we are able to incorporate data from our active directory infrastructure to be able to identify end users and their departments or managers...." Peer review by Chris W., IT Support Manager

SysAid, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.

Popular Business Setting

for SysAid

Top Industries

  • Information Technology and Services
  • Hospital & Health Care
  • Education

Popular in

  • Mid Market
  • Enterprise
  • Small Business

SysAid is popular in Information Technology And Services, Hospital & Health Care, and Education and is widely used by Mid Market, Enterprise, and Small Business.

SysAid Customer wins, Customer success stories, Case studies

How can SysAid optimize your Helpdesk Management Workflow?

What solutions does SysAid provide for Workflow Management?

How does SysAid address your Knowledge Management Challenges?

How does SysAid address your Communication Management Challenges?

Why is SysAid the best choice for Engagement Management?

13 buyers and buying teams have used Cuspera to assess how well SysAid solved their Help Desk needs. Cuspera uses 3858 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Lanseria International Airport - Transportation/trucking/railroad

SysAid Cloud helped Lanseria International Airport move from on-prem to cloud in under two weeks. The airport doubled the number of employee requests handled each month. Average time to resolve issue...s dropped from 25 days to just 2 days, a 92% improvement. Customer satisfaction reached a record high of 5.0. The migration lowered operational costs and improved service management across departments.

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City of Allen - Government Administration

SysAid helped the City of Allen digitize its IT service management. The city faced manual processes and slow emergency response. SysAid's self-service portal and automated workflows replaced manual t...asks. IT staff created 84% fewer tickets after the portal launched. City officials now use analytics to track IT work. IT administrators focus on higher value tasks instead of routine work.

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Microdrones - Manufacturing

SysAid helped Microdrones centralize global IT service management and asset management. Before SysAid, Microdrones had siloed IT support and no incident or asset management system. With SysAid, they ...identified outdated assets, improved asset monitoring, and managed servers and workstations worldwide. Asset performance issues dropped, waiting times for upgrades or replacements fell, and end-user satisfaction rose. Microdrones plans to expand SysAid use with a self-service portal and advanced reporting.

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Sava Re Group - Insurance

SysAid helped Sava Re Group cut mean time to resolution by 25%. The company used SysAid to centralize IT service management across 10,000 users in 6 countries. SysAid's dashboards and BI tools improv...ed transparency and trust between IT and business teams. The new interface made help desk operations simpler and boosted team morale. Sava Re unified its IT processes and improved employee satisfaction with SysAid.

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Telesure Investment Holdings - Insurance

SysAid helped Telesure Investment Holdings transform IT support. The company replaced manual, email-based workflows with SysAid’s ITSM solution. Ticket resolution times dropped from a week to just 6 ...hours. SLA compliance reached 95%. Automation saved each IT staff member 3–5 hours daily. Employee engagement increased by 90%. SysAid’s self-service portal and automated workflows improved efficiency, communication, and satisfaction.

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Titan Lenders - Financial Services

SysAid helped Titan Lenders make IT service management easier. The platform was simple to set up and use. Titan Lenders used the Incident and Request modules and workflow to speed up new employee onb...oarding. This created a standard process and saved time. The company plans to use more SysAid modules for a full ITIL-based solution. Titan Lenders praised SysAid’s support and partnership approach.

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Deliver Exceptional Service. Automagically.

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Frequently Asked Questions(FAQ)

for SysAid

What is SysAid used for?

SysAid is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Helpdesk Management, Workflow Management and Knowledge Management .

What are the top features of SysAid?

Ticketing, Personalization and Alerts: popups & Notifications are some of the top features of SysAid.

Who uses SysAid?

SysAid is used by Information Technology And Services, Hospital & Health Care and Education among other industries.

What are SysAid alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for SysAid.

Where is SysAid located?

SysAid is headquartered at Airport City, Israel.
lightning

Peers used SysAid for helpdesk management and workflow management

SysAid Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)

Software Failure Risk Guidance

?

for SysAid

Overall Risk Meter

Low Medium High

Top Failure Risks for SysAid

SysAid Technologies Ltd. News

Product

SysAid Announces Major Enhancements to Its AI Agent Builder, Introducing Fully Agentic Coding - Lelezard

SysAid has announced significant enhancements to its AI Agent Builder, introducing a fully agentic coding experience. This update allows AI to autonomously interpret requirements, generate production-ready code, and validate outputs, accelerating AI agent creation. The release also includes conversational scheduling and expands SysAid's library with over 100 prebuilt AI agents for platforms like Microsoft Teams and Jira.

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Product

SysAid Announces General Availability of License Manager, Empowering IT Teams with Complete Control and Visibility Over Software Usage - PR Newswire

SysAid has launched License Manager, a new feature within its ITSM platform, offering IT teams centralized control over software usage. This tool automates license tracking, providing visibility into SaaS and software licenses, and identifies cost-saving opportunities. It aims to improve compliance and governance while enhancing workflow efficiency and budget control. License Manager is now available to all SysAid customers.

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Awards

SysAid Recognized in the 2025 Gartner® Magic Quadrant for AI Applications in IT Service Management

SysAid has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management, highlighting its role in AI-driven innovation and customer satisfaction. The company was noted for its AI for End-User Self-Service Use Case and received the highest score in the Gartner Peer Insights 'Voice of the Customer' report for AI in ITSM.

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Awards

SysAid Recognized in the 2025 Gartner Magic Quadrant for AI ...

SysAid has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management, highlighting its AI-driven innovation and customer satisfaction. The company achieved the highest score in the Gartner Peer Insights 'Voice of the Customer' report, reflecting its commitment to delivering impactful AI solutions in ITSM.

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SysAid Technologies Ltd. Profile

Company Name

SysAid Technologies Ltd.

Company Website

https://www.sysaid.com/

HQ Location

Airport City, Israel

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