SysAid Overview
SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SysAid.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SysAid.
SysAid Use-Cases and Business Priorities: Customer Satisfaction Data
SysAid works with different mediums / channels such as E-Mail, and Phone Calls,
SysAid's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc.
Reviews
"...Our end users can enter tickets and then check on/read the notes that we enter, we have a pretty good Knowledge Base now, and we keep track of our inventory with it...." Peer review by Tracy V
SysAid, ManageEngine ServiceDesk Plus, LogMeIn Rescue, GoTo Resolve, Jitbit Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SysAid
Top Industries
- Information Technology and Services
- Hospital & Health Care
- Education
Popular in
- Mid Market
- Enterprise
- Small Business
SysAid is popular in Information Technology And Services, Hospital & Health Care, and Education and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on SysAid Use Cases
How does SysAid address your Helpdesk Management Challenges?
How does SysAid facilitate Workflow Management?
How does SysAid address your Knowledge Management Challenges?
How efficiently Does SysAid manage your Communication Management?
What makes SysAid ideal for Engagement Management?
31+ more Business Use Cases
13 buyers and buying teams have used Cuspera to assess how well SysAid solved their Help Desk needs. Cuspera uses 3858 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Education
|
Education |
CASE STUDY University of MichiganRead More |
|
Education
|
Education |
CASE STUDY University of MichiganRead More |
Video
Deliver Exceptional Service. Automagically.
Frequently Asked Questions(FAQ)
for SysAid
What is SysAid used for?
What are the top features of SysAid?
Who uses SysAid?
What are SysAid alternatives?
Where is SysAid located?
Peers used SysAid for helpdesk management and workflow management
SysAid Competitors
SysAid Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (488) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (50) |
| Custom Reports | Read Reviews (488) |
Software Failure Risk Guidance
?for SysAid
Overall Risk Meter
Top Failure Risks for SysAid
SysAid Technologies Feeds
Key Criteria for Evaluating AI in an ITSM Solution
So, your organization has realized that it needs a new IT service management (ITSM) solution. But what should it include in the evaluation of the available ITSM solution options? Thanks to the wealth of capabilities organizations might want from their new ITSM solution, it has never been an easy activity. However, it’s now even trickier,...
The post Key Criteria for Evaluating AI in an ITSM Solution appeared first on SysAid.
Employee Experience is for IT Service Provider Staff, Too
There’s no escaping the continuing march of employee experience in IT. Over the last few years, most IT organizations have recognized the importance of better meeting employee or end-user needs and focusing improvements on what matters most to them. They might not have yet invested in employee experience measurement (or digital employee experience (DEX) management)...
The post Employee Experience is for IT Service Provider Staff, Too appeared first on SysAid.
Practical Business Use Cases for ESM
While enterprise service management is frequently described as the extension of IT service management (ITSM) capabilities to other business function departments to help improve their operations, services, experiences, and outcomes, the reality is that the shared capabilities are often related to the IT service desk and its service and support capabilities. There’s more insight on...
The post Practical Business Use Cases for ESM appeared first on SysAid.
SysAid Technologies Profile
Company Name
SysAid Technologies
Company Website
https://www.sysaid.com/HQ Location
Airport City, Israel
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