SysAid Overview

SysAid's ITSM platform leverages AI to transform IT service management through automation. It stands out with AI-powered workflow automation, streamlining service delivery and enhancing efficiency. SysAid's platform supports over 10 million users worldwide, indicative of its reliability and scalability. It equips businesses with AI agents that handle routine tasks, allowing IT teams to focus on strategic initiatives. This feature not only optimizes resource allocation but also improves response times and service quality. SysAid's platform is designed for organizations seeking to elevate their IT help desk operations with a focus on maximizing productivity and ensuring high ROI.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SysAid.

Other use cases:

  • Communication Management
  • Engagement Management
  • Proposal & Quote Management
  • Customer Feedback Management
  • Advertisement
  • Collaboration
  • Competitive Intelligence
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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SysAid.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Improve Internal Communications
  • Improve ROI
  • Improve Consistency
  • Launch New Products
  • Establish Thought Leadership
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SysAid Use-Cases and Business Priorities: Customer Satisfaction Data

SysAid works with different mediums / channels such as E-Mail. and Phone Calls.

SysAid's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and SysAid support capabilities include Email Support, Phone Support, Chat Support, etc. also SysAid analytics capabilities include Analytics, and Custom Reports.

Reviews

"...This combined with the ability to add the Service Request into a Knowledge Base makes resolution of the same issue a lot easier "down the track"...." Peer review by Brad G

SysAid, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.

Popular Business Setting

for SysAid

Top Industries

  • Information Technology and Services
  • Hospital & Health Care
  • Education

Popular in

  • Mid Market
  • Enterprise
  • Small Business

SysAid is popular in Information Technology And Services, Hospital & Health Care, and Education and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on SysAid Use Cases

How can SysAid optimize your Helpdesk Management Workflow?

What benefits does SysAid offer for Workflow Management?

How efficiently Does SysAid manage your Knowledge Management?

How does SysAid address your Communication Management Challenges?

What makes SysAid ideal for Engagement Management?

31+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well SysAid solved their Help Desk needs. Cuspera uses 3858 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

CASE STUDY Isratech Jamaica Limited

SysAid Copilot helped Isratech Jamaica Limited improve IT support. The AI Chatbot and Emailbot resolved 25% of tickets without human help in 3 months. The IT team closed 35 tickets in 2 hours after u...sing SysAid Copilot. A new team member increased ticket resolution from 1 ticket in 8 hours to 3 tickets per hour in 3 weeks. SysAid automated ticket categorization and made onboarding faster. The IT team now works more efficiently and responds to users faster.

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Education

CASE STUDY University of Limpopo

SysAid helped the University of Limpopo transform its IT service management. The university faced high ticket volumes and slow resolution times. SysAid's self-service portal and automated workflows c...ut daily tickets by 60%, from over 50 to 20. Ticket resolution time dropped by 90%, from 48 hours to 5.5 hours. User satisfaction reached 97%. The ICT team saved time, reduced costs by eliminating outsourced call centers, and improved efficiency with real-time updates and data-driven insights.

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Manufacturing

CASE STUDY DecoLegno

SysAid Copilot helped DecoLegno save 2-3 hours daily by centralizing ticket management and automating IT tasks. The company unified support requests from email, Teams, and WhatsApp into one platform.... SysAid’s AI resolved over 100 tickets in two months and automated 53% of ticket categorization. 25% of employees adopted SysAid immediately, and 83% of answers used knowledge base articles. The IT team now works more efficiently, focusing on critical issues and improving user satisfaction.

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Non-Profit Organization Management

CASE STUDY Mission Health Services

SysAid helped Mission Health Services move their IT service management to the cloud. The organization faced challenges with limited resources, budget concerns, and strict data security needs. After m...igrating, they saved 10-15 minutes on each ticket and reduced mean time to resolve (MTTR) by 10%. Now, 75% of tickets close on the same day, up from just 1/8 before. The cloud solution also improved compliance, cut costs, and made IT operations easier for their team.

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Consumer Goods

CASE STUDY Tiger Feet

SysAid Spaces helped Tiger Feet organize their IT team and work faster. The platform gave them a clear way to track tickets, manage assets, and communicate. SysAid's asset management system improved ...visibility and made it easy to track equipment, even for remote staff. The Ticket Journey feature boosted productivity and team collaboration. Tiger Feet saw a 75% improvement in issue resolution time after using SysAid.

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Health, Wellness and Fitness

CASE STUDY ActiGraph

SysAid for Microsoft Teams helped ActiGraph make IT ticketing easier. ActiGraph wanted to centralize IT requests and improve access for end-users. SysAid's bot let users open tickets and get updates ...right in Teams. 80% of tickets now come through Teams. SysAid also met ActiGraph's data security needs. Employees like the simple way to open tickets.

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Video

Deliver Exceptional Service. Automagically.

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Frequently Asked Questions(FAQ)

for SysAid

What is SysAid used for?

SysAid is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Helpdesk Management, Workflow Management and Knowledge Management .

What are the top features of SysAid?

Ticketing, Personalization and Alerts: popups & Notifications are some of the top features of SysAid.

Who uses SysAid?

SysAid is used by Information Technology And Services, Hospital & Health Care and Education among other industries.

What are SysAid alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for SysAid.

Where is SysAid located?

SysAid is headquartered at Airport City, Israel.
lightning

Peers used SysAid for helpdesk management and workflow management

SysAid Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)

Software Failure Risk Guidance

?

for SysAid

Overall Risk Meter

Low Medium High

Top Failure Risks for SysAid

SysAid Technologies Ltd. News

Awards

SysAid Wins AI Company of the Year at the 2025 Globee® Awards for Artificial Intelligence

SysAid has been named AI Company of the Year at the 2025 Globee Awards for Artificial Intelligence. This recognition highlights SysAids leadership in AI-driven IT service management (ITSM) solutions and its innovation in automating IT help desk and service desk operations.

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Product

SysAid AI-powered ITSM

SysAid has introduced an AI-powered IT service management (ITSM) solution that enables IT teams to delegate tasks to pre-built AI agents. These agents assess issues, make decisions, and automate actions, reducing manual effort and helping organizations scale IT operations efficiently.

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Product

Transforming IT Operations with SysAids New UI

SysAid introduces a new user interface aimed at enhancing IT service management by improving incident resolution, service request provisioning, and end-user experiences.

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Awards

Kicking off 2025: SysAid Wraps Up 2024 With Prestigious Recognitions from Gartner Digital Markets in 2024

SysAid received multiple accolades from Gartner Digital Markets brands, including Capterra, Software Advice, and GetApp, for its consistent value to users in 2024.

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SysAid Technologies Ltd. Profile

Company Name

SysAid Technologies Ltd.

Company Website

https://www.sysaid.com/

HQ Location

Airport City, Israel

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