SysAid Overview

SysAid's ITSM platform leverages AI to transform IT service management through automation. It stands out with AI-powered workflow automation, streamlining service delivery and enhancing efficiency. SysAid's platform supports over 10 million users worldwide, indicative of its reliability and scalability. It equips businesses with AI agents that handle routine tasks, allowing IT teams to focus on strategic initiatives. This feature not only optimizes resource allocation but also improves response times and service quality. SysAid's platform is designed for organizations seeking to elevate their IT help desk operations with a focus on maximizing productivity and ensuring high ROI.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SysAid.

Other use cases:

  • Communication Management
  • Engagement Management
  • Proposal & Quote Management
  • Customer Feedback Management
  • Advertisement
  • Collaboration
  • Competitive Intelligence
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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SysAid.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Improve Internal Communications
  • Improve ROI
  • Improve Consistency
  • Launch New Products
  • Establish Thought Leadership
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SysAid Use-Cases and Business Priorities: Customer Satisfaction Data

SysAid works with different mediums / channels such as E-Mail. and Phone Calls.

SysAid's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and SysAid support capabilities include Email Support, Phone Support, Chat Support, etc. also SysAid analytics capabilities include Analytics, and Custom Reports.

Reviews

"...it is a tool that contains an integration system with tickets and you can give them a correct follow-up, in addition to keeping your inventory organized. ...." Peer review by Oscar q., Ing. Networking and servers administrator

SysAid, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.

Popular Business Setting

for SysAid

Top Industries

  • Information Technology and Services
  • Hospital & Health Care
  • Education

Popular in

  • Mid Market
  • Enterprise
  • Small Business

SysAid is popular in Information Technology And Services, Hospital & Health Care, and Education and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on SysAid Use Cases

What makes SysAid ideal for Helpdesk Management?

What Are the key features of SysAid for Workflow Management?

What Are the key features of SysAid for Knowledge Management?

What Are the key features of SysAid for Communication Management?

What benefits does SysAid offer for Engagement Management?

31+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well SysAid solved their Help Desk needs. Cuspera uses 3858 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Consumer Goods

CASE STUDY Tiger Feet

SysAid Spaces helped Tiger Feet organize their IT team and work faster. The platform gave them a clear way to track tickets, manage assets, and communicate. SysAid's asset management system improved ...visibility and made it easy to track equipment, even for remote staff. The Ticket Journey feature boosted productivity and team collaboration. Tiger Feet saw a 75% improvement in issue resolution time after using SysAid.

Manufacturing

CASE STUDY Survitec

SysAid helped Survitec, a global survival technology leader, replace a complex and costly ITSM system. Survitec needed a platform to support 3,000+ employees in 96 countries. SysAid delivered fast va...lue with built-in AI, easy rollout, and lower costs. AI translation improved ticket categorization and global engagement. The intuitive interface required less than an hour of training. Survitec saw immediate benefits and strong support from SysAid.

Transportation/Trucking/Railroad

CASE STUDY Lanseria International Airport

SysAid Cloud helped Lanseria International Airport move from on-prem to cloud in under two weeks. The airport doubled the number of employee requests handled each month. Average time to resolve issue...s dropped from 25 days to just 2 days, a 92% improvement. Customer satisfaction reached a record high of 5.0. The migration lowered operational costs and improved service management across departments.

Non-Profit Organization Management

CASE STUDY Mission Health Services

SysAid helped Mission Health Services move their IT service management to the cloud. The organization faced challenges with limited resources, budget concerns, and strict data security needs. After m...igrating, they saved 10-15 minutes on each ticket and reduced mean time to resolve (MTTR) by 10%. Now, 75% of tickets close on the same day, up from just 1/8 before. The cloud solution also improved compliance, cut costs, and made IT operations easier for their team.

Health, Wellness and Fitness

CASE STUDY ActiGraph

SysAid for Microsoft Teams helped ActiGraph make IT ticketing easier. ActiGraph wanted to centralize IT requests and improve access for end-users. SysAid's bot let users open tickets and get updates ...right in Teams. 80% of tickets now come through Teams. SysAid also met ActiGraph's data security needs. Employees like the simple way to open tickets.

CASE STUDY Isratech Jamaica Limited

SysAid Copilot helped Isratech Jamaica Limited improve IT support. The AI Chatbot and Emailbot resolved 25% of tickets without human help in 3 months. The IT team closed 35 tickets in 2 hours after u...sing SysAid Copilot. A new team member increased ticket resolution from 1 ticket in 8 hours to 3 tickets per hour in 3 weeks. SysAid automated ticket categorization and made onboarding faster. The IT team now works more efficiently and responds to users faster.

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Deliver Exceptional Service. Automagically.

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Frequently Asked Questions(FAQ)

for SysAid

What is SysAid used for?

SysAid is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Helpdesk Management, Workflow Management and Knowledge Management .

What are the top features of SysAid?

Ticketing, Personalization and Alerts: popups & Notifications are some of the top features of SysAid.

Who uses SysAid?

SysAid is used by Information Technology And Services, Hospital & Health Care and Education among other industries.

What are SysAid alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for SysAid.

Where is SysAid located?

SysAid is headquartered at Airport City, Israel.
lightning

Peers used SysAid for helpdesk management and workflow management

SysAid Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)

Software Failure Risk Guidance

?

for SysAid

Overall Risk Meter

Low Medium High

Top Failure Risks for SysAid

SysAid Technologies Ltd. News

Awards

SysAid Named a Strong Performer in 2025 Gartner Peer Insights Voice of the Customer for Artificial Intelligence Applications in IT Service Management - PR Newswire

SysAid has been recognized as a Strong Performer in the 2025 Gartner Peer Insights Voice of the Customer for artificial intelligence applications in IT service management. This recognition highlights SysAids AI-driven ITSM platform and its positive customer feedback in the IT service management software market.

Awards

SysAid Wins AI Company of the Year at the 2025 Globee Awards for Artificial Intelligence - Morningstar

SysAid has been named AI Company of the Year at the 2025 Globee Awards for Artificial Intelligence. This recognition highlights SysAid's leadership in AI-driven IT service management solutions, showcasing its innovation in automating and elevating ITSM processes for enterprise customers.

Awards

SysAid Wins AI Company of the Year at the 2025 Globee® Awards for Artificial Intelligence

SysAid has been named AI Company of the Year at the 2025 Globee Awards for Artificial Intelligence. This recognition highlights SysAids leadership in AI-driven IT service management (ITSM) solutions and its innovation in automating IT help desk and service desk operations.

Product

I tested SysAid and found it offers traditional ITSM features with new AI tools that boost productivity - TechRadar

SysAid ITSM Platform integrates core IT service management capabilities with new AI-powered automation tools, streamlining ticket management and asset tracking for IT teams. The platform supports cloud and on-premises deployments, offering Help Desk, ITSM, and Enterprise plans tailored to organizational size and complexity. Recent updates focus on productivity gains through AI-driven service automation.

SysAid Technologies Ltd. Profile

Company Name

SysAid Technologies Ltd.

Company Website

https://www.sysaid.com/

HQ Location

Airport City, Israel

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