Comparison Summary
This comparison report of Marchex Call Analytics vs. Microsoft Forms is based on a specific set of business needs and context. The comparison uses 3892 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Marchex Call Analytics and Microsoft Forms
Marchex Call Analytics, Microsoft Forms, Delacon Call Tracking, CallSource, etc., belong to a category of solutions that help Other Demand Generation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Marchex Call Analytics covers Sales Call Management with Phone Calls, Communication Management with Phone Calls, Advertisement with Phone Calls, Helpdesk Management with Phone Calls, etc.
Microsoft Forms focuses on Customer Feedback Management, Engagement Management with Website, Collaboration, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Marchex Call Analytics
Focus area
Marchex Call Analytics is better than Microsoft Forms for
Software Failure Risk
About
AI-powered conversation intelligence for more effective sales and customer service
Microsoft Forms - Easily create surveys, quizzes and polls
Age
2000
1975
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
69
43
Total Goals
(we found evidences for)
11
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve digital and social presence
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Grow market share
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Scale best practices
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Improve efficiency
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Enter new markets internationally or locally
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Launch new products
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Establish thought leadership
- See 8 more
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Enhance customer relationships
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Launch new products
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Scale best practices
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Increase sales & revenue
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Improve digital and social presence
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Acquire customers
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Improve navigation
- See 4 more
Top Channels
Channels Used
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video
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website
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e-mail
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phone calls
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social media
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chat
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user generated content
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blogs
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Skype
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LinkedIn
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promotions
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offline
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point of sale
- See 10 more
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video
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website
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e-mail
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phone calls
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social media
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chat
-
user generated content
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blogs
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Skype
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LinkedIn
-
promotions
-
offline
-
point of sale
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
