Microsoft Forms Overview

Microsoft-Forms is a free tool to create online surveys, forms, polls, and quizzes. It uses AI to simplify creating questionnaires and gathering responses.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Microsoft Forms.

Other use cases:

  • Workflow Management
  • Sending & Publishing Communications
  • Generation Of New Leads
  • Social Media Analytics
  • Event Management
  • Market Research
  • Engaging On Social Media
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Microsoft Forms.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Acquire Customers
  • Improve Navigation
See all business priorities See less business priorities

Microsoft Forms Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Forms works with different mediums / channels such as Website. and Video.

Microsoft Forms's features include Feedback Surveys, Gamification, Contests/Quizes, etc. and Microsoft Forms support capabilities include Email Support, Chat Support, Phone Support, etc. also Microsoft Forms analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We use Forms as intake questionnaires so that when someone is ordering a product they have a unified way of requesting things like business cards, social posts etc...." Peer review by Kate Z, Marketing Manager

Microsoft Forms, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Forms

Top Industries

  • Information Technology and Services
  • Banking
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Microsoft Forms is popular in Information Technology And Services, Banking, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.

Microsoft Forms Customer wins, Customer success stories, Case studies

How efficiently Does Microsoft Forms manage your Customer Feedback Management?

What makes Microsoft Forms ideal for Engagement Management?

What Are the key features of Microsoft Forms for Collaboration?

How can Microsoft Forms optimize your Workflow Management Workflow?

What solutions does Microsoft Forms provide for Sending & Publishing Communications?

14 buyers and buying teams have used Cuspera to assess how well Microsoft Forms solved their Other Demand Generation needs. Cuspera uses 871 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

 

From prompts to partnership: How LTMs Rajesh Kumar collaborates with Microsoft 365 Copilot

LTM's CIO, Rajesh Kumar, has deepened his collaboration with Microsoft 365 Copilot, evolving from simple prompts to complex AI-driven workflows. This partnership has enhanced productivity and fostere...d a culture of AI adoption within LTM. Kumar's initiatives include department-specific Copilot sessions and hackathons to explore Microsoft Copilot Studio, enabling the creation of AI-powered agents for talent matching and project staffing.

Read on →
 

Help on the line: How a Microsoft Teams support call led to compromise

Microsoft Incident Response investigated a cyberattack involving Microsoft Teams voice phishing, where a threat actor impersonated IT support to gain remote access. The attack exploited trust and col...laboration tools, leading to a compromise of corporate credentials. Microsofts DART team quickly contained the threat, preventing further damage and securing the environment. Recommendations include tightening external collaboration and reviewing remote access tool usage to mitigate such risks.

Read on →
 

Microsoft renews lease on APS ubiquity

The Australian Department of Finance has renewed its agreement with Microsoft, making Microsofts desktop, cloud, and AI services the standard operating environment for the government for the next fiv...e years. This deal ensures Microsofts productivity tools remain integral to government operations.

Read on →

Darmarsklep.pl - Retail - retail

Microsoft Advertising helped Darmarsklep.pl, a leading Polish drugstore, boost their online sales. The company faced tough competition in the retail industry. They used Microsoft Advertising for full...-funnel campaigns, conversion tracking, shopping campaigns, and dynamic remarketing. In four months, their Return on Ad Spend (ROAS) jumped from 188% to 865%. The CEO praised Microsoft Advertising as a strong new source of traffic and conversions.

Read on →

Hearts & Science and Telfast - Pharmaceuticals - pharmaceuticals

Microsoft Advertising helped Hearts & Science and Telfast improve allergy season campaigns. They used custom API signals for pollen data and postcode targeting. Microsoft Curate reduced campaign comp...lexity from 250 to 14 line items. The team updated data every 30 minutes and targeted high-pollen areas. This cut media waste and boosted ad impact. The solution also reduced reliance on third-party cookies.

Read on →

Laureate Education - Education - education

Microsoft Advertising helped Laureate Education boost student leads for its universities in Mexico. The team used Search Ads to target people ready to enroll. This led to over 15,000 new leads while ...keeping costs below the market average. The campaign also improved conversion rates. Laureate Education increased its ad investment after seeing these strong results.

Read on →

Frequently Asked Questions(FAQ)

for Microsoft Forms

What is Microsoft Forms used for?

Microsoft Forms is a Other Demand Generation Software mainly used by its customers to Enhance Customer Relationships and Launch New Products by Customer Feedback Management, Engagement Management and Collaboration .

What are the top features of Microsoft Forms?

Feedback surveys, Gamification and Contests/quizes are some of the top features of Microsoft Forms.

Who uses Microsoft Forms?

Microsoft Forms is used by Information Technology And Services, Banking and Education among other industries.

What are Microsoft Forms alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for Microsoft Forms.

Where is Microsoft Forms located?

Microsoft Forms is headquartered at Redmond, WA.
lightning

Peers used Microsoft Forms for customer feedback management and engagement management

Microsoft Forms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (5)
Analytics

4.92/5 ★

Read Reviews (34)
Custom Reports

4.48/5 ★

Read Reviews (127)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.98/5 ★

Read Reviews (5)
Analytics

4.92/5 ★

Read Reviews (34)
Custom Reports

4.48/5 ★

Read Reviews (127)

Microsoft Forms Integrations

Microsoft Forms integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.26/5 ★

Read Reviews (85)
Data Export

4.10/5 ★

Read Reviews (64)

Few API Integrations for Microsoft Forms

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic Knowledge

4.13 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Microsoft Forms

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Forms

Microsoft Corporation News

Product

Microsoft to cut Windows 365 price for SMBs

Microsoft will permanently reduce the price of Windows 365 subscriptions for small and mid-sized businesses by 20% starting May 1, 2026. This move, initially a promotional offer, aims to encourage adoption of its Desktop-as-a-Service platform despite rising PC costs. Analysts, however, remain skeptical about its impact on adoption rates.

Read more →
Product

Microsoft: April updates trigger BitLocker key prompts on some servers

Microsoft has confirmed that the April 2026 KB5082063 Windows security update is causing some Windows Server 2025 devices to boot into BitLocker recovery mode. This issue affects systems with specific BitLocker Group Policy configurations and is primarily found in enterprise-managed environments. Microsoft is working on a solution and has provided temporary workarounds, including removing certain Group Policy configurations before deploying the update.

Read more →
Awards

Microsoft wins Franz Edelman Award for transforming its cloud supply chain

Microsoft received the 2026 Franz Edelman Award from INFORMS for its innovative cloud supply chain optimization. The award recognizes Microsoft's significant impact in operations research and analytics, highlighting its use of generative AI to streamline cloud fulfillment processes, cutting cycle times by over half and enhancing decision-making.

Read more →
Company

Microsoft Adapts Business Model Amid AI Disruption

Microsoft is adapting its business model to address AI disruption by shifting from per-seat to per-workload monetization. The company is leveraging its broad enterprise distribution, access to enterprise data, and custom silicon like Maia 200 and Cobalt 200 to optimize cloud efficiency. This strategic shift aims to capture increased usage through products like Copilot and automation, despite potential revenue compression from AI.

Read more →

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO