Marchex Call Analytics Overview
Marchex-call-analytics offers call tracking and analytics for complete performance attribution. Marketing Edge provides insights from calls and texts.
Use Cases
Customers recommend Sales Call Management, Tracking & Monitoring Communications, Advertisement, as the business use cases that they have been most satisfied with while using Marchex Call Analytics.
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Marchex Call Analytics.
Marchex Call Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
Marchex Call Analytics works with different mediums / channels such as Phone Calls. and Mobile.
Marchex Call Analytics's features include Recording, Dashboard, SEM, etc. and Marchex Call Analytics support capabilities include Phone Support, AI Powered, Chat Support, etc. also Marchex Call Analytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The ability to show the DNA of every call to a customer not only elimiantes any question of performance of the ad, it sets us up as reliable and provable providers of advertising!..." Peer review by Kevin S., Information Services
Marchex Call Analytics, Delacon Call Tracking, CallSource, Retreaver Inbound Call Tracking, CallAction, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Marchex Call Analytics
Top Industries
- Marketing and Advertising
- Internet
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Marchex Call Analytics is popular in Marketing And Advertising, Internet, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Marchex Call Analytics Use Cases
What makes Marchex Call Analytics ideal for Sales Call Management?
How does Marchex Call Analytics facilitate Tracking & Monitoring Communications?
What solutions does Marchex Call Analytics provide for Advertisement?
How can Marchex Call Analytics enhance your Helpdesk Management process?
What solutions does Marchex Call Analytics provide for Campaign Management?
46+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Marchex Call Analytics solved their Other Demand Generation needs. Cuspera uses 3021 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.
Video
Call Tracking & Analytics with Callcap
Frequently Asked Questions(FAQ)
for Marchex Call Analytics
What is Marchex Call Analytics?
Marchex Call Analytics is an AI-powered intelligence for smarter marketing, sales, and customer service. It enables businesses to attribute phone calls to the media channel, block unwanted calls and get advanced conversation analytics.
Marchex Call Analytics analyzes data points across business conversations allowing to reduce errors from manual review and do things in seconds that previously would take hours, days, or even weeks. It utilizes these customer insights to make smarter decisions about digital marketing strategies, call handling best practices, mystery shopping and more.
Some of its features include Lost Opportunities, High Intent, Conversation Search, Sentiment Analysis, Agent Script Tracking, and Secure Redaction. It automatically identifies which callers are showing a propensity to buy and measures the economic impact. It identifies potential customer churn before it happens by analyzing conversations by caller sentiment. It ensures security with the automatic removal of credit card and social security numbers from call audio and transcripts.
What is Marchex Call Analytics used for?
What are the top features of Marchex Call Analytics?
Who uses Marchex Call Analytics?
What are Marchex Call Analytics alternatives?
Where is Marchex Call Analytics located?
Peers used Marchex Call Analytics for sales call management and tracking & monitoring communications
Marchex Call Analytics Competitors
Marchex Call Analytics Features
- Low
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (99) |
| Analytics | Read Reviews (357) |
| Custom Reports | Read Reviews (523) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (99) |
| Analytics | Read Reviews (357) |
| Custom Reports | Read Reviews (523) |
Software Failure Risk Guidance
?for Marchex Call Analytics
Overall Risk Meter
Top Failure Risks for Marchex Call Analytics
Marchex, INC News
Marchex Partners with Microsoft for AI-Based Solution Offerings in Cloud AI - Business Wire
Marchex has partnered with Microsoft to offer AI-based solutions in cloud AI.
Marchex Partners with Microsoft to Bring AI Analytics to Azure Marketplace in Major Cloud Expansion - StockTitan
Marchex is partnering with Microsoft to offer AI analytics on the Azure Marketplace, expanding its cloud services.
Marchex Announces Additional AI Solutions to Empower Businesses - StockTitan
Marchex has introduced new AI solutions to help businesses improve their operations.
Marchex, INC Feeds
Marchex Inc (MCHX) Q3 2024 Earnings Call Highlights: Navigating Challenges with Strategic ... - Yahoo Finance
Marchex Inc discusses their strategic approaches to overcome challenges during their Q3 2024 earnings call.
Marchex Announces Third Quarter 2024 Results - Business Wire
Marchex shares its financial results for the third quarter of 2024, detailing the company's performance and key figures.
Marchex Announces Third Quarter 2024 Results - StockTitan
Marchex released its third-quarter 2024 financial results.
Marchex, INC Profile
HQ Location
520 Pike Street Suite 2000 Seattle, WA 98101
Employees
251-500
Social
Financials
IPO
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