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Medallia Agent Connect vs Customer Thermometer: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Agent Connect low Failure Risk for Customer Thermometer low
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Comparison Summary

This comparison report of Medallia Agent Connect vs. Customer Thermometer is based on a specific set of business needs and context. The comparison uses 2948 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Agent Connect and Customer Thermometer

Medallia Agent Connect, Customer Thermometer, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

Customer Thermometer focuses on Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, Communication Management with E-Mail, etc.

"Before Stella Connect, we were auditing about 4 to 4.5 percent of all of our service interactions. In the first two months of using the QA tool, we were able to audit 22 percent of interactions with the same team size. We saw about a 5x efficiency g...ain on the number of audits we could get through. " - Miles Dunn

"It’s been great for us – really important to us – especially when it comes to maintaining the quality of our store network. We get great feedback asking for stores to be recruited in a particular geographic areas. This is great – so we can send it o...n to our field team, so that they know where to target next. " - Matt Gould

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than Customer Thermometer for

Software Failure Risk

  • low

logo Customer Thermometer

Focus area

Customer Thermometer is better than Medallia Agent Connect for

Software Failure Risk

  • low

About

Empower your customer service teams from anywhere

Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips

Age

2001

Financials

SERIES F

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

46

Total Goals
(we found evidences for)

13

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (136)

Read Reviews (300)

measuring customer satisfaction

Read Reviews (34)

Read Reviews (52)

measuring net promoter score

Read Reviews (4)

Read Reviews (57)

engagement management

Read Reviews (89)

Read Reviews (57)

engaging and following up

Read Reviews (72)

Read Reviews (42)

coaching

Read Reviews (87)

Read Reviews (2)

performance management

Read Reviews (25)

Read Reviews (1)

rating and review management

Read Reviews (20)

Read Reviews (22)

training & onboarding

Read Reviews (20)

Read Reviews (4)

helpdesk management

Read Reviews (17)

Read Reviews (75)

sales review & feedback

Read Reviews (12)

Read Reviews (1)

sales call management

Read Reviews (8)

Read Reviews (1)

workflow management

Read Reviews (7)

Read Reviews (1)

loyalty management

Read Reviews (7)

Read Reviews (3)

lifetime value management

Read Reviews (1)

Read Reviews (8)

contact list management

Read Reviews (1)

Read Reviews (21)

communication management

Read Reviews (1)

Read Reviews (27)

sending & publishing communications

Read Reviews (1)

Read Reviews (27)

contract management

Read Reviews (0)

Read Reviews (7)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (18)

contract management

Read Reviews (0)

Read Reviews (7)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

competitive intelligence

Read Reviews (0)

Read Reviews (9)

social media analytics

Read Reviews (0)

Read Reviews (5)

engaging on social media

Read Reviews (0)

Read Reviews (3)

social media management

Read Reviews (0)

Read Reviews (9)

social media analytics

Read Reviews (0)

Read Reviews (5)

engaging on social media

Read Reviews (0)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve ROI

  • Improve visibility

  • Build brand awareness

  • Improve digital and social presence

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting