Comparison Summary
This comparison report of Medallia Agent Connect vs. Customer Thermometer is based on a specific set of business needs and context. The comparison uses 2948 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Agent Connect and Customer Thermometer
Medallia Agent Connect, Customer Thermometer, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
Customer Thermometer focuses on Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, Communication Management with E-Mail, etc.
"Before Stella Connect we were capturing basic customer satisfaction data and productivity data, however this data wasn’t actionable by team leaders or our operations team, and agents didn’t feel like their performance was being recognized. Stella Co...nnect has been a game-changer for us " - Ramon Icasiano
"We're getting a 66% response rate. It's transformed my business. " - Jack Brunsdon
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Agent Connect
Focus area
Medallia Agent Connect is better than Customer Thermometer for
Software Failure Risk
Customer Thermometer
Focus area
Customer Thermometer is better than Medallia Agent Connect for
Software Failure Risk
About
Empower your customer service teams from anywhere
Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips
Age
2001
Financials
SERIES F
PRIVATE
Business Need
Total Processes
(we found evidences for)
35
46
Total Goals
(we found evidences for)
13
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Build brand awareness
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Improve ROI
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Launch new products
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Scale best practices
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Improve brand engagement
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
- See 10 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase customer life time value
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Improve stakeholder relations
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Improve ROI
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Improve visibility
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Build brand awareness
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Improve digital and social presence
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Establish thought leadership
- See 7 more
Top Channels
Channels Used
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e-mail
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promotions
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phone calls
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social media
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channel partners
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Twitter
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offline
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support groups
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user generated content
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blogs
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on premises
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website
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Instagram
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mass media
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television
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games
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events
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trade shows
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LinkedIn
- See 16 more
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e-mail
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promotions
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phone calls
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social media
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channel partners
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Twitter
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offline
-
support groups
-
user generated content
-
blogs
-
on premises
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website
-
Instagram
-
mass media
-
television
-
games
-
events
-
trade shows
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LinkedIn
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
