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Medallia Agent Connect vs CustomerCount: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Agent Connect low Failure Risk for CustomerCount medium
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Comparison Summary

This comparison report of Medallia Agent Connect vs. CustomerCount is based on a specific set of business needs and context. The comparison uses 2028 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Agent Connect and CustomerCount

Medallia Agent Connect, CustomerCount, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

CustomerCount focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management, Social Media Management with Social Media, etc.

"Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our custom...ers. " - Marc Lore

"CustomerCount's smart, effective, attentive and generous nature has allowed us to produce a number of integrated solutions and precise metrics to better serve our clients. After all, you can't manage what you can't measure. So far so good, after six... years and counting. " - Federico Beyer

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Agent Connect

Focus area

Software Failure Risk

  • low

logo CustomerCount

Focus area

Software Failure Risk

  • medium

About

Empower your customer service teams from anywhere

Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously

Age

2001

Financials

SERIES F

NA

Business Need

Total Processes
(we found evidences for)

35

43

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (136)

Read Reviews (127)

measuring customer satisfaction

Read Reviews (34)

Read Reviews (15)

measuring net promoter score

Read Reviews (4)

Read Reviews (25)

engagement management

Read Reviews (89)

Read Reviews (37)

engaging and following up

Read Reviews (72)

Read Reviews (22)

coaching

Read Reviews (87)

Read Reviews (1)

performance management

Read Reviews (25)

Read Reviews (4)

rating and review management

Read Reviews (20)

Read Reviews (3)

training & onboarding

Read Reviews (20)

Read Reviews (2)

helpdesk management

Read Reviews (17)

Read Reviews (6)

sales review & feedback

Read Reviews (12)

Read Reviews (0)

sales call management

Read Reviews (8)

Read Reviews (0)

workflow management

Read Reviews (7)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (15)

customise loyalty program

Read Reviews (1)

Read Reviews (6)

contact list management

Read Reviews (1)

Read Reviews (6)

communication management

Read Reviews (1)

Read Reviews (7)

sending & publishing communications

Read Reviews (1)

Read Reviews (7)

social media analytics

Read Reviews (0)

Read Reviews (5)

engaging on social media

Read Reviews (0)

Read Reviews (4)

scheduling post to social media

Read Reviews (0)

Read Reviews (4)

social media management

Read Reviews (0)

Read Reviews (15)

social media analytics

Read Reviews (0)

Read Reviews (5)

engaging on social media

Read Reviews (0)

Read Reviews (4)

scheduling post to social media

Read Reviews (0)

Read Reviews (4)

competitive intelligence

Read Reviews (0)

Read Reviews (6)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

sales document management

Read Reviews (0)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more

  • Enhance customer relationships

  • Improve stakeholder relations

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve internal communications

  • See 10 more

Top Channels

Channels Used

  • promotions

  • social media

  • e-mail

  • phone calls

  • website

  • print media

  • magazine

  • text SMS

  • video

  • mass media

  • radio

  • offline

  • events

  • trade shows

  • See 11 more

  • promotions

  • social media

  • e-mail

  • phone calls

  • website

  • print media

  • magazine

  • text SMS

  • video

  • mass media

  • radio

  • offline

  • events

  • trade shows

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting