cuspera logo CUSPERA

Medallia Agent Connect vs CustomerCount: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Medallia Agent Connect vs. CustomerCount is based on a specific set of business needs and context. The comparison uses 2028 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Agent Connect and CustomerCount

Medallia Agent Connect, CustomerCount, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

CustomerCount focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management, Social Media Management with Social Media, etc.

"Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our custom...ers. " - Marc Lore

"CustomerCount's smart, effective, attentive and generous nature has allowed us to produce a number of integrated solutions and precise metrics to better serve our clients. After all, you can't manage what you can't measure. So far so good, after six... years and counting. " - Federico Beyer

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Agent Connect

Focus area

Software Failure Risk

  • low

logo CustomerCount

Focus area

Software Failure Risk

  • medium

About

Empower your customer service teams from anywhere

Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously

Age

2001

Financials

SERIES F

NA

Business Need

Total Processes
(we found evidences for)

35

43

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



performance management


rating and review management


training & onboarding


helpdesk management


sales review & feedback


sales call management


workflow management


loyalty management

customise loyalty program



contact list management



communication management

sending & publishing communications


social media analytics


engaging on social media


scheduling post to social media


social media management

social media analytics

engaging on social media

scheduling post to social media


competitive intelligence


proposal & quote management


sales document management

proposal & quote management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more
  • Enhance customer relationships

  • Improve stakeholder relations

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve internal communications

  • See 10 more

Top Channels

Channels Used

  • promotions

  • social media

  • e-mail

  • phone calls

  • website

  • print media

  • magazine

  • text SMS

  • video

  • mass media

  • radio

  • offline

  • events

  • trade shows

  • See 11 more
  • promotions

  • social media

  • e-mail

  • phone calls

  • website

  • print media

  • magazine

  • text SMS

  • video

  • mass media

  • radio

  • offline

  • events

  • trade shows

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting