Comparison Summary
This comparison report of Medallia Agent Connect vs. Enghouse Insights is based on a specific set of business needs and context. The comparison uses 1364 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Agent Connect and Enghouse Insights
Medallia Agent Connect, Enghouse Insights, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
Enghouse Insights focuses on Market Research, Helpdesk Management with Phone Calls, Collecting Feedback with Website, Engaging Conversational Surveys, etc.
"Before Stella Connect we were capturing basic customer satisfaction data and productivity data, however this data wasn’t actionable by team leaders or our operations team, and agents didn’t feel like their performance was being recognized. Stella Co...nnect has been a game-changer for us " - Ramon Icasiano
"Markelytics using Dub InterViewer for over 8 years, it's a brilliant product. Used it for all type of projects (complex and lengthy), launched large sample size as big as hundred thousand interviews in months time, their server and system never fail...ed. Very easy to integrate and customize any script, it could be Java Script, flash or HTML5. There are hardly any software which is dynamic, powerful and updated with most latest technology yet very competitively prices. I would highly recommend Nebu. " - Rajesh Bodke
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Agent Connect
Focus area
Medallia Agent Connect is better than Enghouse Insights for
Software Failure Risk
Enghouse Insights
Focus area
Enghouse Insights is better than Medallia Agent Connect for
Software Failure Risk
About
Empower your customer service teams from anywhere
Technology for data-driven decision making
Age
2001
Financials
SERIES F
PRIVATE
Business Need
Total Processes
(we found evidences for)
35
18
Total Goals
(we found evidences for)
13
1
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Build brand awareness
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Improve ROI
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Launch new products
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Scale best practices
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Improve brand engagement
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
- See 10 more
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Grow market share
Top Channels
Channels Used
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phone calls
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website
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social media
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Facebook
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mobile
- See 2 more
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phone calls
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website
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social media
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Facebook
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mobile
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
