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Medallia Agent Connect vs Intouch survey: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Agent Connect low Failure Risk for Intouch survey low
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Comparison Summary

This comparison report of Medallia Agent Connect vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 1661 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Agent Connect and Intouch survey

Medallia Agent Connect, Intouch survey, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

"In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can me...asure performance on a more granular level. " - Nick Martin

"It can cost five times more to attract a new customer than it does to retain an existing one. " - Forbes

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than Intouch survey for

Software Failure Risk

  • low

logo Intouch survey

Focus area

Software Failure Risk

  • low

About

Empower your customer service teams from anywhere

Feedback Collection Software to collect customer feedback to drive improvements

Age

2001

Financials

SERIES F

IPO

Business Need

Total Processes
(we found evidences for)

35

23

Total Goals
(we found evidences for)

13

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (136)

Read Reviews (73)

measuring customer satisfaction

Read Reviews (34)

Read Reviews (18)

measuring net promoter score

Read Reviews (4)

Read Reviews (8)

engagement management

Read Reviews (89)

Read Reviews (15)

engaging and following up

Read Reviews (72)

Read Reviews (10)

coaching

Read Reviews (87)

Read Reviews (0)

performance management

Read Reviews (25)

Read Reviews (0)

rating and review management

Read Reviews (20)

Read Reviews (1)

training & onboarding

Read Reviews (20)

Read Reviews (1)

helpdesk management

Read Reviews (17)

Read Reviews (20)

sales review & feedback

Read Reviews (12)

Read Reviews (0)

sales call management

Read Reviews (8)

Read Reviews (0)

workflow management

Read Reviews (7)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (7)

communication management

Read Reviews (1)

Read Reviews (7)

campaign management

Read Reviews (1)

Read Reviews (5)

monitoring social media

Read Reviews (0)

Read Reviews (7)

social media management

Read Reviews (0)

Read Reviews (7)

monitoring social media

Read Reviews (0)

Read Reviews (7)

customer case management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more

Top Channels

Channels Used

  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more

  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting