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Medallia Agent Connect vs ServiceGuru Kiosk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Agent Connect low Failure Risk for ServiceGuru Kiosk medium
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Comparison Summary

This comparison report of Medallia Agent Connect vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 1336 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Agent Connect and ServiceGuru Kiosk

Medallia Agent Connect, ServiceGuru Kiosk, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.

"The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal custome...rs. " - Craig Barnes

"We immediately recognized how ServiceGuru could help us to maintain our commitment to providing a great customer experience within our restaurants. " - Johnny Beerling

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than ServiceGuru Kiosk for

Software Failure Risk

  • low

logo ServiceGuru Kiosk

Focus area

ServiceGuru Kiosk is better than Medallia Agent Connect for

Software Failure Risk

  • medium

About

Empower your customer service teams from anywhere

Customer Service Review Tool to Collect and Measure Reviews at the Point of Service

Age

2001

Financials

SERIES F

Business Need

Total Processes
(we found evidences for)

35

12

Total Goals
(we found evidences for)

13

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (136)

Read Reviews (19)

measuring customer satisfaction

Read Reviews (34)

Read Reviews (2)

measuring net promoter score

Read Reviews (4)

Read Reviews (0)

engagement management

Read Reviews (89)

Read Reviews (0)

engaging and following up

Read Reviews (72)

Read Reviews (0)

coaching

Read Reviews (87)

Read Reviews (0)

performance management

Read Reviews (25)

Read Reviews (0)

rating and review management

Read Reviews (20)

Read Reviews (28)

training & onboarding

Read Reviews (20)

Read Reviews (0)

helpdesk management

Read Reviews (17)

Read Reviews (3)

sales review & feedback

Read Reviews (12)

Read Reviews (5)

sales call management

Read Reviews (8)

Read Reviews (0)

workflow management

Read Reviews (7)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (1)

contact list management

Read Reviews (1)

Read Reviews (2)

campaign management

Read Reviews (1)

Read Reviews (2)

competitive intelligence

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more

  • Improve digital and social presence

  • Enhance customer relationships

  • Grow market share

Top Channels

Channels Used

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting