Comparison Summary
This comparison report of Medallia Agent Connect vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 1336 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Agent Connect and ServiceGuru Kiosk
Medallia Agent Connect, ServiceGuru Kiosk, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.
"Stella Connect has given us far deeper visibility into the performance of our front-line team. Our Managers can now run more effective coaching programs and we’ve seen a measurable uptick in the quality of our service delivery, which enables us to r...esolve more customer inquiries with fewer staff and drive more revenue. " - Patrick Roscoe
"We immediately recognized how ServiceGuru could help us to maintain our commitment to providing a great customer experience within our restaurants. " - Johnny Beerling
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Agent Connect
Focus area
Medallia Agent Connect is better than ServiceGuru Kiosk for
Software Failure Risk
ServiceGuru Kiosk
Focus area
ServiceGuru Kiosk is better than Medallia Agent Connect for
Software Failure Risk
About
Empower your customer service teams from anywhere
Customer Service Review Tool to Collect and Measure Reviews at the Point of Service
Age
2001
Financials
SERIES F
Business Need
Total Processes
(we found evidences for)
35
12
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Build brand awareness
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Improve ROI
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Launch new products
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Scale best practices
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Improve brand engagement
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
- See 10 more
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Improve digital and social presence
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Enhance customer relationships
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Grow market share
Top Channels
Channels Used
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offline
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on premises
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review sites
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promotions
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social media
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Facebook
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Yelp
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website
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e-mail
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coupons
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Tripadvisor
- See 8 more
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offline
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on premises
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review sites
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promotions
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social media
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Facebook
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Yelp
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website
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e-mail
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coupons
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Tripadvisor
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
