Comparison Summary
This comparison report of Medallia Agent Connect vs. SurveyMethods is based on a specific set of business needs and context. The comparison uses 2049 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Agent Connect and SurveyMethods
Medallia Agent Connect, SurveyMethods, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
SurveyMethods focuses on Customer Feedback Management with Newsletter, Helpdesk Management with Phone Calls, Communication Management with E-Mail, Engagement Management, etc.
"Launching our service recovery program has driven measurable change across our contact center. Agents are more aware of the impact of delivering poor service experiences and this has resulted in proactive improvements in service delivery, which mean...s higher quality experiences for customers. " - Deja Whitehead
"As a small nonprofit, we use the software for registration for meetings and doing surveys to get input from people who participate in our activities. It is very important to have a tool that is simple for the end user to complete and for the adminis...trator to implement and get reports. I have found that it is a superior tool to the Constant Contact service that we used to have. " - Debra Bowyer
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Medallia Agent Connect
Focus area
Medallia Agent Connect is better than SurveyMethods for
Software Failure Risk
About
Empower your customer service teams from anywhere
SurveyMethods | Online Survey Software | Data Analysis ...
Age
2001
Financials
SERIES F
PRIVATE
Business Need
Total Processes
(we found evidences for)
35
33
Total Goals
(we found evidences for)
13
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Build brand awareness
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Improve ROI
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Launch new products
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Scale best practices
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Improve brand engagement
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
- See 10 more
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Improve internal communications
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Scale best practices
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Launch new products
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Enhance customer relationships
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Improve brand engagement
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Build brand awareness
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Increase sales & revenue
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Acquire customers
- See 5 more
Top Channels
Channels Used
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newsletter
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e-mail
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social media
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phone calls
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website
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Facebook
- See 3 more
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newsletter
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e-mail
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social media
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phone calls
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website
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Facebook
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
