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Medallia Agent Connect vs SurveyMethods: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Agent Connect low Failure Risk for SurveyMethods low
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Comparison Summary

This comparison report of Medallia Agent Connect vs. SurveyMethods is based on a specific set of business needs and context. The comparison uses 2049 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Agent Connect and SurveyMethods

Medallia Agent Connect, SurveyMethods, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

SurveyMethods focuses on Customer Feedback Management with Newsletter, Helpdesk Management with Phone Calls, Communication Management with E-Mail, Engagement Management, etc.

"We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has tran...slated into higher levels of engagement, improved service delivery and a 25% improvement in attrition rates. " - Greg German

"SurveyMethods is more than an effective and flexible web-based survey tool! It’s backed up by a team of dedicated professionals who will help you design your survey, get the most out of the technology, and support your efforts. Dedication to custome...r support is evident and much appreciated. " - Jay Schindler, PhD MPH PMP

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than SurveyMethods for

Software Failure Risk

  • low

logo SurveyMethods

Focus area

Software Failure Risk

  • low

About

Empower your customer service teams from anywhere

SurveyMethods | Online Survey Software | Data Analysis ...

Age

2001

Financials

SERIES F

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

33

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (136)

Read Reviews (39)

measuring customer satisfaction

Read Reviews (34)

Read Reviews (13)

measuring net promoter score

Read Reviews (4)

Read Reviews (0)

engagement management

Read Reviews (89)

Read Reviews (9)

engaging and following up

Read Reviews (72)

Read Reviews (5)

coaching

Read Reviews (87)

Read Reviews (0)

performance management

Read Reviews (25)

Read Reviews (0)

rating and review management

Read Reviews (20)

Read Reviews (1)

training & onboarding

Read Reviews (20)

Read Reviews (1)

helpdesk management

Read Reviews (17)

Read Reviews (22)

sales review & feedback

Read Reviews (12)

Read Reviews (0)

sales call management

Read Reviews (8)

Read Reviews (1)

workflow management

Read Reviews (7)

Read Reviews (1)

loyalty management

Read Reviews (7)

Read Reviews (0)

communication management

Read Reviews (1)

Read Reviews (11)

sending & publishing communications

Read Reviews (1)

Read Reviews (11)

products & pricelist management

Read Reviews (0)

Read Reviews (3)

scheduling post to social media

Read Reviews (0)

Read Reviews (4)

social media management

Read Reviews (0)

Read Reviews (5)

scheduling post to social media

Read Reviews (0)

Read Reviews (4)

create learning path

Read Reviews (0)

Read Reviews (3)

courses & assessment

Read Reviews (0)

Read Reviews (3)

create learning path

Read Reviews (0)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Enhance customer relationships

  • Improve brand engagement

  • Build brand awareness

  • Increase sales & revenue

  • Acquire customers

  • See 5 more

Top Channels

Channels Used

  • newsletter

  • e-mail

  • social media

  • phone calls

  • website

  • Facebook

  • See 3 more

  • newsletter

  • e-mail

  • social media

  • phone calls

  • website

  • Facebook

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting