Medallia Agent Connect and Surveypal Platform, An In-Depth Comparison 2024

Comparison Summary

Medallia Agent Connect: Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.

Surveypal Platform: Surveypal provides CX tools for measuring and managing customer feedback with contextual intelligence. Over 150 million feedback instances have been processed for better insights and actions.

Medallia Agent Connect and Surveypal Platform: Customer Satisfaction Data

Most deployed common Use Cases for Medallia Agent Connect and Surveypal Platform

Why is Medallia Agent Connect and Surveypal Platform the best choice for Collecting Feedback?

Medallia Agent Connect focuses on collecting feedback from customers after interactions with customer service agents, providing real-time insights to improve performance and satisfaction. Surveypal Platform allows businesses to create and send surveys to gather feedback from customers on various aspects, helping to improve customer experience and engagement. Medallia Agent Connect focuses on immediate feedback while Surveypal Platform allows for a broader range of feedback collection methods.

"...Any company who is serious about their CSAT scores (affecting NPS in the long run) should consider this...." Peer review by Mark R, Account Manager

"...Ranging from getting feedback before and after a conference event, working with sales teams to gain customer satisfaction information from their customers to very complex survey questions to aid with data collection for research teams...." Peer review by Brenda F.

How does Medallia Agent Connect and Surveypal Platform facilitate Engaging Conversational Surveys?

Medallia Agent Connect and Surveypal Platform both focus on engaging customers. Medallia Agent Connect emphasizes motivating employees to improve customer satisfaction through gamification, feedback, and performance tracking. Surveypal Platform focuses on engaging customers directly through branded surveys, real-time feedback, and actionable insights.

"...When you can so closely align incentives with customer feedback, you dramatically improve the level of CSR engagement in CX, and you also create better alignment between compensation and the business goals of your clients...." Peer review by Chris Eisdorfer, President and Co-Founder, ECE Call Centers

"...You can start listening to the voice of your customers and deliver the desired experience just by following these steps: Create engaging, customized surveys Choose when to trigger your survey straight from Zendesk Collect customer feedback and measure KPIs such as CSAT, NPS, CES, and more Access real-time feedback data in your Zendesk ticket, user, or satisfaction fields Create custom reports 729..." Zendesk Gets Even Better with Custom Surveys

What solutions does Medallia Agent Connect and Surveypal Platform provide for Coaching?

Medallia Agent Connect focuses on coaching agents based on customer feedback. It provides real-time visibility into agent performance, allowing for immediate coaching and personalized feedback. Surveypal Platform focuses on coaching through training and support. It emphasizes individualized coaching and training for improved performance.

"...Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach our teams more effectively...." Testimonial by Omar Recendiz, Senior Manager, Global Member Services Training & Communications, TechStyle

"...Insights enable you to have more effective and more individualized 1:1 coaching and training. ..." The pocket-sized data analyst for high volume customer service teams