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Medallia Agent Connect vs SurveySparrow NPS: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Agent Connect low Failure Risk for SurveySparrow NPS low
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Comparison Summary

This comparison report of Medallia Agent Connect vs. SurveySparrow NPS is based on a specific set of business needs and context. The comparison uses 4579 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Agent Connect and SurveySparrow NPS

Medallia Agent Connect, SurveySparrow NPS, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

SurveySparrow NPS focuses on Customer Feedback Management, Engaging Conversational Surveys, Market Research, Workflow Management, etc.

"We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has tran...slated into higher levels of engagement, improved service delivery and a 25% improvement in attrition rates. " - Greg German

"SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-...boarding. " - Parisa Vassei

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Agent Connect

Focus area

Software Failure Risk

  • low

logo SurveySparrow NPS

Focus area

SurveySparrow NPS is better than Medallia Agent Connect for

Software Failure Risk

  • low

About

Empower your customer service teams from anywhere

Survey Platform that turn customers into Promoters.

Age

2001

Financials

SERIES F

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

56

Total Goals
(we found evidences for)

13

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (136)

Read Reviews (264)

measuring customer satisfaction

Read Reviews (34)

Read Reviews (20)

measuring net promoter score

Read Reviews (4)

Read Reviews (86)

engagement management

Read Reviews (89)

Read Reviews (195)

engaging and following up

Read Reviews (72)

Read Reviews (148)

coaching

Read Reviews (87)

Read Reviews (6)

performance management

Read Reviews (25)

Read Reviews (5)

rating and review management

Read Reviews (20)

Read Reviews (3)

training & onboarding

Read Reviews (20)

Read Reviews (12)

helpdesk management

Read Reviews (17)

Read Reviews (26)

sales review & feedback

Read Reviews (12)

Read Reviews (2)

sales call management

Read Reviews (8)

Read Reviews (0)

workflow management

Read Reviews (7)

Read Reviews (25)

loyalty management

Read Reviews (7)

Read Reviews (2)

lifetime value management

Read Reviews (1)

Read Reviews (2)

contact list management

Read Reviews (1)

Read Reviews (9)

lead qualification

Read Reviews (1)

Read Reviews (2)

communication management

Read Reviews (1)

Read Reviews (22)

sending & publishing communications

Read Reviews (1)

Read Reviews (21)

campaign management

Read Reviews (1)

Read Reviews (3)

knowledge management

Read Reviews (1)

Read Reviews (2)

social media analytics

Read Reviews (0)

Read Reviews (13)

scheduling post to social media

Read Reviews (0)

Read Reviews (8)

engaging on social media

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (0)

Read Reviews (26)

social media analytics

Read Reviews (0)

Read Reviews (13)

scheduling post to social media

Read Reviews (0)

Read Reviews (8)

engaging on social media

Read Reviews (0)

Read Reviews (2)

generation of new leads

Read Reviews (0)

Read Reviews (13)

competitive intelligence

Read Reviews (0)

Read Reviews (7)

sales incentive management

Read Reviews (0)

Read Reviews (4)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more

  • Enhance customer relationships

  • Establish thought leadership

  • Acquire customers

  • Enter new markets internationally or locally

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Increase sales & revenue

  • Improve consistency

  • See 8 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting