cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Medallia Agent Connect vs Toluna Start: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Agent Connect low Failure Risk for Toluna Start medium
Know More

Comparison Summary

This comparison report of Medallia Agent Connect vs. Toluna Start is based on a specific set of business needs and context. The comparison uses 2137 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Agent Connect and Toluna Start

Medallia Agent Connect, Toluna Start, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

Toluna Start focuses on Engaging Conversational Surveys, Collecting Feedback with Social Media, Social Media Management, Market Research, etc.

"Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our custom...ers. " - Marc Lore

"Toluna is a visionary in the digital insights space and we are delighted to be working with them. " - CNN

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than Toluna Start for

Software Failure Risk

  • low

logo Toluna Start

Focus area

Toluna Start is better than Medallia Agent Connect for

Software Failure Risk

  • medium

About

Empower your customer service teams from anywhere

End-to-End Consumer Intelligence Platform to conduct quantitative and qualitative research

Age

2001

Financials

SERIES F

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

47

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (136)

Read Reviews (27)

measuring customer satisfaction

Read Reviews (34)

Read Reviews (8)

measuring net promoter score

Read Reviews (4)

Read Reviews (2)

engagement management

Read Reviews (89)

Read Reviews (36)

engaging and following up

Read Reviews (72)

Read Reviews (34)

coaching

Read Reviews (87)

Read Reviews (0)

performance management

Read Reviews (25)

Read Reviews (0)

rating and review management

Read Reviews (20)

Read Reviews (0)

training & onboarding

Read Reviews (20)

Read Reviews (2)

helpdesk management

Read Reviews (17)

Read Reviews (8)

sales review & feedback

Read Reviews (12)

Read Reviews (0)

sales call management

Read Reviews (8)

Read Reviews (0)

workflow management

Read Reviews (7)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (4)

lead qualification

Read Reviews (1)

Read Reviews (2)

communication management

Read Reviews (1)

Read Reviews (3)

business development

Read Reviews (1)

Read Reviews (2)

campaign management

Read Reviews (1)

Read Reviews (4)

products & pricelist management

Read Reviews (0)

Read Reviews (3)

social media analytics

Read Reviews (0)

Read Reviews (21)

engaging on social media

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (0)

Read Reviews (24)

social media analytics

Read Reviews (0)

Read Reviews (21)

engaging on social media

Read Reviews (0)

Read Reviews (2)

content sharing

Read Reviews (0)

Read Reviews (12)

content management

Read Reviews (0)

Read Reviews (12)

content sharing

Read Reviews (0)

Read Reviews (12)

segmentation and targeting

Read Reviews (0)

Read Reviews (5)

competitive intelligence

Read Reviews (0)

Read Reviews (2)

sales incentive management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more

  • Build brand awareness

  • Enhance customer relationships

  • Grow market share

  • Acquire customers

  • Enter new markets internationally or locally

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 5 more

Top Channels

Channels Used

  • website

  • social media

  • e-mail

  • offline

  • point of sale

  • video

  • promotions

  • mobile

  • user generated content

  • blogs

  • print media

  • magazine

  • mass media

  • television

  • mobile app

  • Facebook

  • Twitter

  • LinkedIn

  • Facebook page

  • See 16 more

  • website

  • social media

  • e-mail

  • offline

  • point of sale

  • video

  • promotions

  • mobile

  • user generated content

  • blogs

  • print media

  • magazine

  • mass media

  • television

  • mobile app

  • Facebook

  • Twitter

  • LinkedIn

  • Facebook page

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting