Comparison Summary
This comparison report of Medallia Agent Connect vs. zurvey.io is based on a specific set of business needs and context. The comparison uses 1342 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Agent Connect and zurvey.io
Medallia Agent Connect, zurvey.io, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
zurvey.io focuses on Collecting Feedback with Phone Calls, Market Research, Lead Analytics, Engaging Conversational Surveys, etc.
"Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our custom...ers. " - Marc Lore
"What was good or what needs more focus in our service? We want to know it all and understand our customers, every day a little bit more! Therefore we use Zurvey.io. It supports us, as it is easy to use, nearly self-explanatory. We ask for feedback a...fter each interaction - so we create together the customer journey of tomorrow. Besides that, Zurvey also simplifies the analysis process and helps with automatic reports. Collaborative work and pooling of experience allow us to find quick solutions if needed. " - Monika Zimmermann
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Medallia Agent Connect
Focus area
Medallia Agent Connect is better than zurvey.io for
Software Failure Risk
About
Empower your customer service teams from anywhere
zurvey.io | A feedback analyser
Age
2001
Financials
SERIES F
SERIES A
Business Need
Total Processes
(we found evidences for)
35
11
Total Goals
(we found evidences for)
13
1
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Build brand awareness
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Improve ROI
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Launch new products
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Scale best practices
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Improve brand engagement
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
- See 10 more
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Enhance customer relationships
Top Channels
Channels Used
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phone calls
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offline
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on premises
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phone calls
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offline
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on premises
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
