Comparison Summary
This comparison report of Meltwater Consumer Intelligence vs. Khoros Care is based on a specific set of business needs and context. The comparison uses 2762 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Meltwater Consumer Intelligence and Khoros Care
Meltwater Consumer Intelligence, Khoros Care, Infegy Atlas, YouScan, etc., belong to a category of solutions that help Social Media Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Meltwater Consumer Intelligence covers Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Reputation Management with Social Media, etc.
Khoros Care focuses on Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Workflow Management with Social Media, etc.
"When we started our partnership with Linkfluence, our key goal was to ensure social data and consumer insights would drive every business decision we make. This could only be possible with powerful technology and an innovative approach to research. ...Linkfluence was one of the key enablers that helped us become a truly consumer-centric organization " - Florence Rainsard
"Khoros offered us a great way of responding to customers and prioritizing customer issues, easy-to-use reporting options, and a great support team. " - Mary C. Hill
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Khoros Care
Focus area
Khoros Care is better than Meltwater Consumer Intelligence for
Software Failure Risk
About
Consumer insights platform to uncover high-value insights.
Digital customer care with AI-powered workflows and operational analytics
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
57
55
Total Goals
(we found evidences for)
11
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve digital and social presence
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Improve brand engagement
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Enhance customer relationships
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Grow market share
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Establish thought leadership
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Launch new products
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Build brand awareness
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Scale best practices
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Enter new markets internationally or locally
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Improve internal communications
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Improve efficiency
- See 8 more
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve internal communications
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Improve ROI
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Enter new markets internationally or locally
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Scale best practices
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Improve visibility
- See 7 more
Top Channels
Channels Used
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social media
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mobile
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phone calls
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chat
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e-mail
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mobile app
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Facebook
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website
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Twitter
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mass media
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text SMS
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Whatsapp
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video
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omnichannel
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Instagram
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offline
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on premises
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games
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user generated content
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blogs
- See 17 more
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social media
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mobile
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phone calls
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chat
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e-mail
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mobile app
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Facebook
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website
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Twitter
-
mass media
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text SMS
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Whatsapp
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video
-
omnichannel
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Instagram
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offline
-
on premises
-
games
-
user generated content
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blogs
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
