Khoros Care Overview
Khoros is meeting modern customer service demands with a digital-first, omnichannel approach. They ensure no trade-offs and deliver an always-on customer experience.
Use Cases
Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Khoros Care.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Khoros Care.
Khoros Care Use-Cases and Business Priorities: Customer Satisfaction Data
Khoros Care works with different mediums / channels such as Social Media.
Khoros Care's features include Dashboard, Bot, Personalization, etc. and Khoros Care support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Khoros Care analytics capabilities include Analytics, and Custom Reports.
Reviews
"With Khoros, our social care responders have been able to realise incredible efficiency and we are able to see in real-time just how happy our members are." - Rachael White
Khoros Care, Statusbrew, Sense, Eclincher social media management, Publer, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Khoros Care
Top Industries
- Health, Wellness and Fitness
- Internet
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Khoros Care is popular in Health, Wellness And Fitness, Internet, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Khoros Care Use Cases
What Are the key features of Khoros Care for Engagement Management?
What benefits does Khoros Care offer for Communication Management?
What makes Khoros Care ideal for Workflow Management?
Why is Khoros Care the best choice for Customer Feedback Management?
34+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Khoros Care solved their Social Media Marketing needs. Cuspera uses 1544 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Khoros, our social care responders have been able to realise incredible efficiency and we are able to see in real-time just how happy our members are. Testimonial By Rachael White |
|
Khoros’s platforms are adaptable for Midco’s changing needs, and have allowed us to use Khoros as a one-platform solution for all our digital needs. Testimonial By Kenneth Nelson |
|
We’ve been through the wringer, crisis-wise, this past year, and I don’t know if we would have gotten through it if we hadn’t onboarded Khoros a year ago. It’s been a hard year, but we’re coming out of it stronger, with excellent partners in Khoros. Testimonial By Auburn Berry |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rachael White Social Media Strategist RACQ |
With Khoros, our social care responders have been able to realise incredible efficiency and we are able to see in real-time just how happy our members are. Testimonial By Rachael White |
|
Kenneth Nelson Customer Care Manager Midco |
Khoros’s platforms are adaptable for Midco’s changing needs, and have allowed us to use Khoros as a one-platform solution for all our digital needs. Testimonial By Kenneth Nelson |
|
Auburn Berry Director of Social Media, PR, and Brand Activations European Wax Center |
We’ve been through the wringer, crisis-wise, this past year, and I don’t know if we would have gotten through it if we hadn’t onboarded Khoros a year ago. It’s been a hard year, but we’re coming out of it stronger, with excellent partners in Khoros. Testimonial By Auburn Berry |
Case Studies
CASE STUDY Schneider Electric
CASE STUDY Microsoft
CASE STUDY Schneider Electric
CASE STUDY Hughesnet
CASE STUDY Qlik
CASE STUDY Microsoft
Video
Khoros Customer Care Cloud: The future of AI-powered customer service
Frequently Asked Questions(FAQ)
for Khoros Care
What is Khoros Care?
Khoros Care is a digital customer care with AI-powered workflows and operational analytics while deflecting call volume and cutting costs. It helps to improve digital and social presence, improve ROI and improve brand engagement.
It helps to reach the right channels for the right reasons, and increases customer NPS and maximizes efficiency. Its AI-powered workflows and operational analytics support to deliver the brands’ best customer experience and also helps in managing digital conversations.
Some of its features include digital messaging on the customers’ channel of choice, monitor and respond on social channels, chat with customers in real-time, AI-powered Khoros Bot to scale operations and so on.
What is Khoros Care used for?
What are the top features of Khoros Care?
Who uses Khoros Care?
What are Khoros Care alternatives?
Where is Khoros Care located?
Peers used Khoros Care for social media management and engagement management
Khoros Care Competitors
Khoros Care Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (139) |
| Custom Reports | Read Reviews (183) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (139) |
| Custom Reports | Read Reviews (183) |
Software Failure Risk Guidance
?for Khoros Care
Overall Risk Meter
Top Failure Risks for Khoros Care
Khoros, LLC News
Customer Engagement Specialist Khoros Acquired
IgniteTech has acquired Khoros, a customer engagement platform, to integrate AI technologies across Khoros' offerings, including Communities and Service. This integration aims to enhance digital brand management and community interactions through AI-driven tools like AI Expert Help and AI Brand Care Expert. The acquisition is expected to provide Khoros' customers with competitive advantages in an AI-first world.
Layoffs follow acquisition announcement at Austin tech company Khoros - The Business Journals
Khoros, an Austin-based community management software company, announced layoffs affecting 116 employees following its acquisition by IgniteTech. The reduction comes weeks after the acquisition was finalized and is part of post-merger restructuring. The company cited integration and operational alignment as reasons for the workforce reduction. No changes to Khoros product offerings or customer support have been announced.
IgniteTech Acquires Khoros to Transform Customer Connections in the AI Answer Engine Era - PR Newswire
IgniteTech has acquired Khoros, aiming to enhance customer engagement solutions by leveraging AI-powered answer engine technology. This acquisition is positioned to transform digital customer connections, integrating Khoros' community management software with IgniteTech's broader technology portfolio.
Khoros, LLC Profile
Company Name
Khoros, LLC
Company Website
https://khoros.com/HQ Location
7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204
Employees
11-50
Social
Financials
PRIVATE
Why is Khoros Care the best choice for Social Media Management?