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Microsoft Dynamics 365 for Sales vs Act!: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Microsoft Dynamics 365 for Sales vs. Act! is based on a specific set of business needs and context. The comparison uses 9663 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Microsoft Dynamics 365 for Sales and Act!

Microsoft Dynamics 365 for Sales, Act!, Maximizer CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Microsoft Dynamics 365 for Sales covers Engagement Management, Contact List Management, Lead Tracking with E-Mail, Sales Document Management, etc.

Act! focuses on Contact List Management, Engagement Management with E-Mail, Communication Management with E-Mail, Sales Document Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Microsoft Dynamics 365 for Sales

Focus area

Microsoft Dynamics 365 for Sales is better than Act! for

Software Failure Risk

  • low

logo Act!

Focus area

Act! is better than Microsoft Dynamics 365 for Sales for

Software Failure Risk

  • medium

About

Sales Force Automation | Microsoft Dynamics 365

Act! CR

Age

1975

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

97

84

Total Goals
(we found evidences for)

14

10

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


contact list management

creating contact list



sales document management

proposal & quote management

contract management


workflow management



communication management

tracking & monitoring communications

sending & publishing communications




relationship management


campaign management

campaign monitoring

campaign analytics


social media management

social media analytics

engaging on social media


generation of new leads


pipeline management


opportunity management


helpdesk management



account management


conversion management


training & onboarding



sales call management

meeting management


knowledge management

creating knowledge base


business development


customer case management



products & pricelist management


competitive intelligence




lifetime value management


lead qualification

lead qualification: technographic

lead qualification: demographic



loyalty management

customise loyalty program

identify target customers







customer feedback management

measuring customer satisfaction




sales quota management


follower management


courses & assessment

create learning path



revenue cycle management


billing and invoice management


sales review & feedback


license management


community building




social media marketing


content management


rating and review management



calendar management



promotion management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve stakeholder relations

  • Grow market share

  • Increase customer life time value

  • Launch new products

  • Manage risk

  • Enter new markets internationally or locally

  • See 11 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Improve brand engagement

  • Grow market share

  • Improve consistency

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • website

  • offline

  • point of sale

  • mobile

  • promotions

  • channel partners

  • on premises

  • text SMS

  • print media

  • magazine

  • mobile app

  • trade shows

  • newsletter

  • Facebook

  • user generated content

  • blogs

  • events

  • chat

  • See 18 more
  • e-mail

  • phone calls

  • social media

  • website

  • offline

  • point of sale

  • mobile

  • promotions

  • channel partners

  • on premises

  • text SMS

  • print media

  • magazine

  • mobile app

  • trade shows

  • newsletter

  • Facebook

  • user generated content

  • blogs

  • events

  • chat

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting