Comparison Summary
This comparison report of Microsoft Dynamics 365 vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 25274 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Microsoft Dynamics 365 and Pega Customer Engagement Suite
Microsoft Dynamics 365, Visitor Queue, Interact, etc., belong to a category of solutions that help Lead Generation, whereas Pega Customer Engagement Suite belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Microsoft Dynamics 365 covers Engagement Management, Workflow Management, Communication Management with E-Mail, Helpdesk Management with Phone Calls, etc.
Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Microsoft Dynamics 365
Focus area
Microsoft Dynamics 365 is better than Pega Customer Engagement Suite for
Software Failure Risk
About
Business application for operational excellence and delight customer
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Age
1975
2017
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
143
23
Total Goals
(we found evidences for)
20
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Scale best practices
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Improve efficiency
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Improve ROI
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Launch new products
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Improve internal communications
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Improve brand engagement
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Enter new markets internationally or locally
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Build brand awareness
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Manage risk
-
Increase customer life time value
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Improve visibility
-
Shorten ramp up time
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Establish thought leadership
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Improve navigation
- See 17 more
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Enhance customer relationships
-
Improve visibility
-
Increase customer life time value
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Acquire customers
-
Launch new products
-
Improve ROI
-
Manage risk
-
Scale best practices
- See 5 more
Top Channels
Channels Used
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
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phone calls
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offline
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on premises
-
omnichannel
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mobile
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social media
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mobile app
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
