Comparison Summary
This comparison report of Microsoft Dynamics 365 vs. Quadient CCM platform is based on a specific set of business needs and context. The comparison uses 25620 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Microsoft Dynamics 365 and Quadient CCM platform
Microsoft Dynamics 365, Visitor Queue, Interact, etc., belong to a category of solutions that help Lead Generation, whereas Quadient CCM platform, Contentsquare, Whatfix, etc., belong to a category of solutions that help Digital Experience Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Microsoft Dynamics 365 covers Engagement Management, Workflow Management, Communication Management with E-Mail, Helpdesk Management with Phone Calls, etc.
Quadient CCM platform focuses on Engagement Management, Communication Management with Mobile, Helpdesk Management with Phone Calls, Sales Document Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Microsoft Dynamics 365
Focus area
Microsoft Dynamics 365 is better than Quadient CCM platform for
Software Failure Risk
Quadient CCM platform
Focus area
Quadient CCM platform is better than Microsoft Dynamics 365 for
Software Failure Risk
About
Business application for operational excellence and delight customer
Customer experience helping organizations build powerful connections
Age
1975
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
143
32
Total Goals
(we found evidences for)
20
12
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Scale best practices
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Improve efficiency
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Improve ROI
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Launch new products
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Improve internal communications
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Improve brand engagement
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Enter new markets internationally or locally
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Build brand awareness
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Manage risk
-
Increase customer life time value
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Improve visibility
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Shorten ramp up time
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Establish thought leadership
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Improve navigation
- See 17 more
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Enhance customer relationships
-
Improve ROI
-
Improve internal communications
-
Launch new products
-
Increase sales & revenue
-
Grow market share
-
Improve brand engagement
-
Improve digital and social presence
-
Build brand awareness
-
Improve efficiency
-
Establish thought leadership
-
Acquire customers
- See 9 more
Top Channels
Channels Used
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phone calls
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omnichannel
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mobile
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website
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mobile app
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promotions
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e-mail
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social media
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out of home
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brochure
- See 7 more
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phone calls
-
omnichannel
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mobile
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website
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mobile app
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promotions
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e-mail
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social media
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out of home
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brochure
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
