Comparison Summary
This comparison report of Microsoft Dynamics 365 vs. xMatters is based on a specific set of business needs and context. The comparison uses 27205 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Microsoft Dynamics 365 and xMatters
Microsoft Dynamics 365, Visitor Queue, Interact, etc., belong to a category of solutions that help Lead Generation, whereas xMatters, VictorOps, AlertOps, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Microsoft Dynamics 365 covers Engagement Management, Workflow Management, Communication Management with E-Mail, Helpdesk Management with Phone Calls, etc.
xMatters focuses on Engagement Management, Communication Management, Helpdesk Management with Phone Calls, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Microsoft Dynamics 365
Focus area
Microsoft Dynamics 365 is better than xMatters for
Software Failure Risk
About
Business application for operational excellence and delight customer
xMatters | Digital Service Availability | Fast, Automated ...
Age
1975
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
143
39
Total Goals
(we found evidences for)
20
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Scale best practices
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Improve efficiency
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Improve ROI
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Launch new products
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Improve internal communications
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Improve brand engagement
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Enter new markets internationally or locally
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Build brand awareness
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Manage risk
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Increase customer life time value
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Improve visibility
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Shorten ramp up time
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Establish thought leadership
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Improve navigation
- See 17 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Scale best practices
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Manage risk
-
Improve visibility
-
Launch new products
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Improve digital and social presence
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Improve efficiency
- See 6 more
Top Channels
Channels Used
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phone calls
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offline
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events
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trade shows
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mobile
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website
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e-mail
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mobile app
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text SMS
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social media
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promotions
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Facebook
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mass media
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chat
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video
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on premises
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support groups
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Slack
- See 15 more
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phone calls
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offline
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events
-
trade shows
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mobile
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website
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e-mail
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mobile app
-
text SMS
-
social media
-
promotions
-
Facebook
-
mass media
-
chat
-
video
-
on premises
-
support groups
-
Slack
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
