Overview: Microsoft Teams and Cisco Jabber as Team Collaboration Category solutions.

Microsoft Teams excels in extensive collaboration support, making it suitable for large organizations with complex internal communication needs. Cisco Jabber caters to smaller to mid-sized businesses with its focus on straightforward communication and helpdesk functionalities. Both offer strong security features, but their vendor support and typical industry users differ, reflecting their distinct operational alignments.

Microsoft Teams: Microsoft Teams simplifies collaboration with integrated tools and files. Meetings, calling, and video conferencing are seamlessly facilitated.

Cisco Jabber: Cisco Jabber offers instant messaging, voice/video calls, voice messaging, desktop sharing, conferencing, and presence. It enables effective collaboration anywhere on any device by identifying availability.

Microsoft Teams and Cisco Jabber: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Microsoft Teams facilitates extensive collaboration, including conference and communication management. read more →

Cisco Jabber emphasizes simple collaboration and communication management, suitable for businesses with straightforward needs. read more →

Business Goals

Microsoft Teams aligns with goals such as improving internal communication and supporting customer acquisition. read more →

Cisco Jabber focuses on enhancing internal communications and supports efficiency improvements. read more →

Core Features

Key features of Microsoft Teams include robust integration capabilities and security and privacy controls. read more →

Cisco Jabber provides essential compliance support and security, with moderate integration capabilities. read more →

Vendor Support

Microsoft Teams offers extensive vendor support options, including chat and 24/7 support. read more →

Cisco Jabber provides basic support, mainly through phone and email, with 24/7 availability for critical needs. read more →

Segments and Industries

Microsoft Teams is popular among large enterprises, particularly in IT and education sectors. read more →

Cisco Jabber appeals to smaller and mid-sized companies, with use in healthcare and software industries. read more →

Operational Alignment

Microsoft Teams integrates well with complex workflows in larger organizations. read more →

Cisco Jabber fits well in simpler operational settings, supporting basic communication for mid-sized firms. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Microsoft Teams and Cisco Jabber

Why is Microsoft Teams and Cisco Jabber the best choice for Collaboration?

Microsoft Teams and Cisco Jabber are similar in their ability to facilitate communication and collaboration through features such as instant messaging, video conferencing, and screen sharing. Both tools allow users to share files and present screens during meetings. However, Microsoft Teams has a more robust file sharing feature and integrates with other Microsoft applications, while Cisco Jabber integrates with Cisco phone systems and provides a seamless experience within Outlook. One limitation of both tools is that screen sharing sometimes experiences issues, such as delays or difficulties establishing a connection.

"...The software is very good at connecting teams geographically and locally, the tools were designed to promote collaboration and teamwork. ...." Peer review by Agni G., BA, Oil & Energy

"...I like Jabber because the instant messages, calls and video conferencing are secured...." Peer review by Jamie Anne S., Senior Customer Service Associate, Telecommunications

How does Microsoft Teams and Cisco Jabber facilitate Conference Call Management?

Microsoft Teams and Cisco Jabber both allow users to participate in conference calls and share screens. Microsoft Teams provides recording functionality and integrates with other corporate systems. Cisco Jabber offers instant messaging and file sharing capabilities. A limitation of Cisco Jabber is that conference calls may not always be successful.

"...It now integrates with our corporate ecosystem and we can easily use it to chat video call or setup conferences...." Peer review by Darryl B., Marketing Manager, Restaurants

"...but I only used it for conference calls when I had meetings with people in multiple locations...." Peer review by Denise D., Central City Concern

How does Microsoft Teams and Cisco Jabber facilitate Communication Management?

Microsoft Teams and Cisco Jabber both facilitate quick communication through instant messaging, voice calls, and video conferencing. Microsoft Teams offers the additional advantage of sending emails and integrating with other Microsoft applications, such as Outlook and Excel. Cisco Jabber focuses more on integrating with existing communication systems and provides tools for managing contacts. A limitation of Cisco Jabber is that it sometimes fails to connect, which can disrupt communication.

"...Overall, Skype is a quick and simple way to communicate and manage teams from your desktop or mobile device...." Peer review by Tom B., Digital Marketing Specialist, Media Production