Overview: Miva eCommerce and Narvar as E-Commerce Platform Category solutions.

Miva eCommerce and Narvar are two e-commerce platforms that serve distinct needs across industries. Miva eCommerce excels in order management, compliance, and offers extensive customization and integration, appealing to larger enterprises. Narvar, focusing on engagement management and customer relationship enhancement, is popular in retail and fashion sectors, offering robust analytics and digital signatures. Both platforms provide 24/7 support, but Miva eCommerce is favored by larger enterprises, while Narvar appeals more to mid-market businesses.

Miva eCommerce: Miva-ecommerce platform offers feature-rich, future-ready software to enhance business sales. Designed to evolve businesses to the next level.

Narvar: Narvar provides personalized post-purchase experiences to build loyalty. Smart actions and actionable intelligence from billions of interactions drive exceptional business outcomes.

Miva eCommerce and Narvar: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Miva eCommerce focuses on helpdesk and order management, ensuring streamlined processes from the catalog to customer interactions. read more →

Narvar places emphasis on engagement and communication management, prioritizing post-purchase interaction and tracking. read more →

Business Goals

Miva eCommerce aids in customer acquisition and boosting sales revenue, key for companies looking to expand market reach. read more →

Narvar focuses on enhancing customer relationships and improving ROI, making it ideal for businesses seeking higher engagement. read more →

Core Features

Miva eCommerce stands out with security, custom reporting, and easy migration, catering to enterprises needing robust data handling. read more →

Narvar highlights AI-powered tools and digital signature capabilities, supporting businesses in efficient documentation and analytics. read more →

Vendor Support

Miva eCommerce offers comprehensive 24/7, phone, and chat support, aligning with complex enterprise requirements. read more →

Narvar provides 24/7 support but its focus is primarily on phone support, suitable for businesses with straightforward needs. read more →

Segments and Industries

Miva eCommerce is popular among large enterprises in IT and retail sectors, accommodating diverse operational scales. read more →

Narvar appeals to the mid-market and is predominantly used in retail, apparel, and fashion industries, reflecting its specialization in consumer engagement. read more →

Operational Alignment

Miva eCommerce fits well into complex workflows of large enterprises, providing a scalable solution. read more →

Narvar integrates smoothly within the workflows of mid-market companies, aligning with their focus on communication efficiency. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

Read peer / expert warnings.

Data Import

Read peer / expert warnings.

Support

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Others

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Miva eCommerce and Narvar

How does Miva eCommerce and Narvar facilitate Helpdesk Management?

Miva Ecommerce emphasizes the importance of its customer support team in assisting users with technical issues and troubleshooting. The platform offers a variety of resources, including support documentation, community forums, and dedicated technicians, to help users navigate the platform effectively. Narvar focuses on reducing call volume to customer support by offering tools and services that address common customer inquiries, such as order tracking and return management, thereby enhancing the overall customer experience.

"...Gene Montgomery was overwhelmingly supportive and helpful in addressing issues that occurred with our site...." Peer review by Aaron Skeen

"...The company turned to Narvar to help solve its customer experience (CX) and call center challenges...." Case Study Global Retailer

What solutions does Miva eCommerce and Narvar provide for Engagement Management?

Miva Ecommerce offers a comprehensive platform for e-commerce needs, including features to engage buyers through email marketing, promotions, and customer segmentation. Narvar focuses on post-purchase engagement, providing tools for personalized messaging, order tracking, and customer support. Both platforms utilize engagement strategies to enhance customer experiences, but Miva encompasses a wider range of e-commerce functionalities, while Narvar specializes in the post-purchase phase.

"...As well as creating the storefront, Miva provides users with the tools to capture and engage buyers using automated email marketing, abandoned cart alerts, targeted promotions, customer segmentation, subscription management and more...." Peer review

"...Our loyal customers can continue to engage with GameStop through branded SMS, personalized merchandising and marketing content...." Peer review by Bill Graham, Director of Multichannel Operations, GameStop

How can Miva eCommerce and Narvar optimize your Products & Pricelist Management Workflow?

Miva Ecommerce focuses on managing product catalogs, prices, and inventory. It allows users to easily add, edit, and delete products and their details. Narvar, on the other hand, specializes in order tracking and customer experience. It provides a branded tracking page that enhances customer satisfaction and encourages repeat purchases.