Overview: Mojo Helpdesk and ManageEngine ServiceDesk Plus as Help Desk Category solutions.

Mojo Helpdesk is tailored for organizations prioritizing customer satisfaction and efficiency, with strong vendor support and ease of integration, making it attractive for sectors like education and government. ManageEngine ServiceDesk Plus emphasizes scaling best practices and comprehensive project documentation, ideally suited for large enterprises, particularly in IT and banking, offering robust analytics and integration features.

Mojo Helpdesk: Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.

ManageEngine ServiceDesk Plus: ManageEngine ServiceDesk Plus is a comprehensive ITSM software offering integrated asset management, CMDB, and service desk features. It supports project and enterprise service management for various departments.

Mojo Helpdesk and ManageEngine ServiceDesk Plus: Best Use cases based on the customer satisfaction data

Mojo Helpdesk

4.4

ManageEngine ServiceDesk Plus

4.2

Key Capabilities Supported

Mojo Helpdesk focuses on helpdesk management with workflow and engagement tools, meeting operational needs in improving customer interaction. read more →

ManageEngine ServiceDesk Plus covers helpdesk management with strong workflow and contract tools, ideal for scaling and documentation. read more →

Business Goals

Mojo Helpdesk aims to enhance customer relationships and improve visibility, aligning with businesses looking to scale practices and improve operational efficiency. read more →

ManageEngine ServiceDesk Plus scales best practices and enhances communications, supporting firms aiming for better return on investment and product launch readiness. read more →

Core Features

Mojo Helpdesk offers custom reports and easy integration, ensuring strong data export and security – perfect for tracking and compliance. read more →

ManageEngine ServiceDesk Plus provides strong analytics, ease of migration, and AI-powered insights, which cater to deeper data management and future-focused features. read more →

Vendor Support

Mojo Helpdesk provides 24/7 support with additional email, chat, and phone assistance, suitable for continuous operational support. read more →

ManageEngine ServiceDesk Plus offers extensive 24/7 support with multiple communication channels, ensuring assistance for high-volume or complex environments. read more →

Segments and Industries

Mojo Helpdesk is used by enterprises and large entities, prominently in education and government sectors, suitable for organizations managing diverse customer bases. read more →

ManageEngine ServiceDesk Plus is popular in enterprise, nonprofit, and IT sectors, highlighting its adaptability for high-demand operational needs. read more →

Operational Alignment

Mojo Helpdesk integrates seamlessly into improving customer workflows, designed for diverse operational scales, from education to government applications. read more →

ManageEngine ServiceDesk Plus is designed for comprehensive and scalable integrations, fitting well in large-scale and IT environments, optimizing their internal processes. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for Mojo Helpdesk and ManageEngine ServiceDesk Plus

Why is Mojo Helpdesk and ManageEngine ServiceDesk Plus the best choice for Helpdesk Management?

Mojo Helpdesk and Manageengine Servicedesk Plus both provide helpdesk ticketing systems that offer features such as automated responses, custom email templates, and time tracking. Manageengine Servicedesk Plus distinguishes itself by offering asset tracking and software deployment capabilities, making it suitable for organizations managing IT infrastructure. Mojo Helpdesk, on the other hand, emphasizes multi-language support and a user-friendly interface, appealing to organizations seeking a more accessible solution. However, both tools have limitations, with Mojo Helpdesk facing difficulties with workarounds for certain features.

"...Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more...." Peer review from Metadot

"...It allows each department to report issues and functions as a help desk...." Peer review by Manager in Information Technology

What Are the key features of Mojo Helpdesk and ManageEngine ServiceDesk Plus for Workflow Management?

Mojo Helpdesk and ManageEngine Servicedesk Plus both enable the automation of workflows. Mojo Helpdesk allows users to create and implement workflows easily, with a focus on assigning tickets to the right individuals. ManageEngine Servicedesk Plus provides pre-built workflows and integrations with tools like TeamViewer, streamlining processes and support for technicians. However, ManageEngine Servicedesk Plus has limitations with problem management workflows.

"...Good workflow for tickets...." Peer review by Julen B., Development Engineer

"...Tasks, IT project management, user requests, work flows, contract management...." Peer review by Verified Reviewer, Construction

What benefits does Mojo Helpdesk and ManageEngine ServiceDesk Plus offer for Knowledge Management?

Mojo Helpdesk and Manageengine Servicedesk Plus both provide knowledge base features. Mojo Helpdesk allows for branding and Rest API integration, while Manageengine Servicedesk Plus includes additional features like asset management, contract management, and purchasing. Both systems offer searchable knowledge bases to help customers resolve issues independently, reducing support tickets. However, Manageengine Servicedesk Plus has limitations in its knowledge base functionality, lacking video tutorial support and a robust keyword system.

"...Knowledge base feature can be improved...." Peer review by Indrajit Jagtap

"...ServiceDesk plus was used not just as a tool to resolve and keep track of our IT issues, it was used to have a complete working knowledge base of common issues and how to fix them...." Peer review by Miguel Nuñez, Corporate Informations and Technology Manager, GB Advisors, Inc.