Guiding you to choose between Mojo Helpdesk vs. Track-It!: 2024

Comparison Summary

Mojo Helpdesk: Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.

Track-It!: Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.

Mojo Helpdesk and Track-It!: Customer Satisfaction Data

Most deployed common Use Cases for Mojo Helpdesk and Track-It!

How can Mojo Helpdesk and Track-It! optimize your Helpdesk Management Workflow?

Mojo Helpdesk and Track It both provide helpdesk ticket management systems with automated responses, custom email templates, and time tracking. Mojo Helpdesk emphasizes a web portal for user notifications and multi-language support, while Track It focuses on integration with asset management and self-service portals. Mojo Helpdesk has limitations that can be frustrating because they may not have a workaround and support might only offer a fix in the future.

"...No doubt, Mojo Helpdesk has helped us organise what we need to do...." Peer review by Ken W., CTO

"...Our company finally decided to leave our homegrown help desk system and purchase a professional system...." Peer review by Lamar Y., Online College - Training and Technical Support, Education

How can Mojo Helpdesk and Track-It! optimize your Knowledge Management Workflow?

Mojo Helpdesk and Track It both offer knowledge management features. Mojo Helpdesk provides a searchable knowledge base that customers can use to find answers to frequently asked questions. Track It allows users to build a database of known issues and their solutions. Both systems aim to reduce the number of incoming helpdesk requests by providing self-service options. However, both systems have limitations; Track It’s knowledge base is cumbersome, and Mojo Helpdesk's knowledge base feature could be improved.

"...Knowledge base Answer customers' frequently asked questions with tutorials, screenshots or videos. ..." Features

"...First off it allowed us to establish a knowledge base for not only our technicians but end users as well...." Peer review by Joel Dove

How can Mojo Helpdesk and Track-It! enhance your Engagement Management process?

Mojo Helpdesk and Track It both emphasize customer engagement through features that facilitate tracking and following up on customer interactions. Mojo Helpdesk prioritizes timely responses and allows for monitoring of SLAs, while Track It focuses on providing feedback mechanisms and allowing customers to track the progress of their requests. The limitations of each tool are not provided in the given data.

"...A key requirement was a platform that would remind its team to follow-up on unanswered requests in a timely manner...." Synapses Lab

"...and it was definitely beneficial to be able to follow up with users and my team on certain work orders that were assigned to me...." Peer review by Administrator