Guiding you to choose between Mouseflow vs. FullStory: 2024

Comparison Summary

Mouseflow: Mouseflow enhances website UX and conversions using session replay, heatmaps, and feedback. Digital experience analytics tools are employed for optimal user experience improvement.

FullStory: Fullstory surfaces user sentiment through behavioral data, helping create better products. Loyal customers are won by uncovering insights hidden between clicks.

Mouseflow and FullStory: Customer Satisfaction Data

Most deployed common Use Cases for Mouseflow and FullStory

How does Mouseflow and FullStory address your Engagement Management Challenges?

Mouseflow and Fullstory are both tools that help understand how users interact with websites. Both tools allow users to watch recordings of user sessions to see how users navigate websites. Mouseflow offers form analytics to track user interactions with forms, while Fullstory allows users to segment interactions by specific links or buttons. Fullstory is more suitable for understanding user interactions with specific features, while Mouseflow is more comprehensive in its tracking of user interactions.

"...Before Mouseflow, we had zero transparency to how users were truly interacting with our website...." Peer review by Employee in Marketing

"...Say, if you release an experiment today, and want a quick feedback of how your users are interacting with it...." Peer review by Shanu K

What makes Mouseflow and FullStory ideal for Products & Pricelist Management?

Mouseflow and Fullstory are similar in that both tools help product managers understand how users interact with their websites. Both tools allow product managers to prioritize features, bug fixes, and other operational decisions. However, Mouseflow provides session recording, which allows product managers to replay user sessions, while Fullstory focuses on providing a more comprehensive view of user interactions. Fullstory also includes features for customer support, which Mouseflow does not offer. The limitations of both tools is that they lack certain features that product managers may want.

"..."Amazing tool for customer insight generation and improvements of UX and User Journey" Adrian D Via Product Manager Full visibility...." User data for Product teams

"...It's used primarily by Analytics - but our Product Managers and Designers also rely on it quite heavily to understand specific interactions that users are making on our websites...." Peer review by Manager in Other

What benefits does Mouseflow and FullStory offer for Customer Feedback Management?

Mouseflow and Fullstory are both tools for customer feedback management. Mouseflow provides insights into customer behavior through session recordings, heatmaps, and funnel studies. FullStory focuses on connecting customer feedback with the actual digital experience, allowing teams to understand the "why" behind customer feedback.

"...Customer feedback can be many things in many places, on your site or out of your control...." Usability Testing & Surveys

"...When a Customer sends a feedback to us about problems during their visit, such as not being able to find where a feature should have been out is ordinarily easily located, I can see exactly what happened to him or her when it should have worked...." Peer review by Phil L., Web Customer Experience, Retail

What benefits does Mouseflow and FullStory offer for Helpdesk Management?

Mouseflow and Fullstory both help improve Helpdesk management by providing insights into customer behavior. Mouseflow analyzes user navigation through help centers, allowing for optimization to improve customer experience. Fullstory records user sessions, enabling support teams to understand customer issues and provide more effective assistance. While Mouseflow focuses on help center optimization, Fullstory integrates with helpdesk and live chat software, offering direct access to customer sessions for quicker resolution.

"...(large) Net Promoter Score (numbers or smileys) User feedback is typically collected via: Survey emails (often triggered after certain events, like a support call) Customer service teams...." Usability Testing & Surveys

"...In the support team it helps us see what the customer sees and help us give better support without having to go back and ask the customer more questions, and then ask to see screen shots...." Peer review by User