cuspera logo CUSPERA

Mouseflow vs Pendo: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Mouseflow vs. Pendo is based on a specific set of business needs and context. The comparison uses 6660 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Mouseflow and Pendo

Mouseflow, Pendo, Inspectlet, Smartlook, etc., belong to a category of solutions that help Conversion Rate Optimization. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Mouseflow covers Engagement Management with Website, Funnel Analysis with Website, Customer Feedback Management, Helpdesk Management with Phone Calls, etc.

Pendo focuses on Engagement Management, Training & Onboarding, Customer Feedback Management, Products & Pricelist Management, etc.

"Being able to watch sessions has really saved us thousands. The amount of times we’ve built errors into our forms, meaning people can’t convert, is quite shocking. We’ve been watching sessions and found that people can’t actually complete the form —... trying a few times and then bouncing….everyone of those leads can be worth several thousand. " - James Kinsley

"Pendo has allowed us to quantify feature adoption, which we were not able to do before. " - Chris Castle

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Mouseflow

Focus area

Software Failure Risk

  • medium

logo Pendo

Focus area

Pendo is better than Mouseflow for

Software Failure Risk

  • medium

About

Mouseflow: Session Replay, Heatmaps, Funnels, Forms & User ...

Pendo | Understand and Guide Your Users

Age

2010

2013

Financials

PRIVATE

SERIES F

Business Need

Total Processes
(we found evidences for)

49

82

Total Goals
(we found evidences for)

9

15

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



customer feedback management

measuring customer satisfaction

measuring net promoter score


helpdesk management


products & pricelist management




communication management

sending & publishing communications


content management


workflow management




segmentation and targeting


social media management

social media analytics


training & onboarding



conversion management


competitive intelligence


rating and review management


sales document management

proposal & quote management


business development



account management




generation of new leads



campaign management


lifetime value management


lead qualification



identify target customers


customise loyalty program


loyalty management

identify target customers

customise loyalty program



sales review & feedback




contact list management


knowledge management





trade show marketing


category management



usage based segmentation



advocacy management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Improve brand engagement

  • Scale best practices

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 6 more
  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Scale best practices

  • Improve digital and social presence

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Build brand awareness

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Grow market share

  • Improve brand engagement

  • Improve efficiency

  • Improve visibility

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • website

  • promotions

  • user generated content

  • mobile

  • blogs

  • phone calls

  • offline

  • mobile app

  • trade shows

  • video

  • display advertisement

  • games

  • social media

  • on premises

  • chat

  • review sites

  • Amazon

  • Slack

  • text SMS

  • point of sale

  • events

  • print media

  • magazine

  • newsletter

  • causes and charity

  • See 23 more
  • e-mail

  • website

  • promotions

  • user generated content

  • mobile

  • blogs

  • phone calls

  • offline

  • mobile app

  • trade shows

  • video

  • display advertisement

  • games

  • social media

  • on premises

  • chat

  • review sites

  • Amazon

  • Slack

  • text SMS

  • point of sale

  • events

  • print media

  • magazine

  • newsletter

  • causes and charity

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting