NABD and AlertOps, An In-Depth Comparison 2024

"...Nabd is arguably one of the most Important help desk solutions available today...." Peer review by Saby Smith, General Manager, Future company

"...Provide situational awareness to senior management, customer support and other stakeholders who need to maintain awareness of the situation, both immediately as it occurs, and throughout the course of the event...." Major Incident Management Solutions for MSPs

"...It is one of the best customer service and workflow solutions we have seen in the market...." Peer review by Verified Reviewer

"...Moogsoft AIOps prevents data disasters and paves the way for smooth workflows, continuous innovation, and optimal profitability. ..." Resolve Major IT Incidents & Automate Real-time Operations

"...Overall, the tool is very good, but especially I like Ticketing and knowledge base...." Peer review by Verified Reviewer, Gambling & Casinos, 201-500 employees

"...- NABD is designed with an integrated customer DB - Integration with social network (email, fb, twitter, etc.. ) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels - Miscellaneous tasks (alerts , reminders , follow up , to-do ) helping individual to save and manage time and increase users productivity - Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases - Customizable workflow that helped me to customize the system to meet my own business processes - Customizing based on (Users , Roles , user groups ) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels - One of the things to be enhanced is the authorization module..." Peer review by Hani El Sherbini

"...it connect multiple channels to contact our customer through any social networking sites like facebook, twitter etc...." Peer review by Lalit M, Customer service

"...Key features of AlertOps include on-call schedules, reporting, live call routing, alert aggregation, team management, real-time collaboration and mobile incident management...." Peer review

"...It also enables users to integrate their platform through Web API or email and send notifications from monitoring tools to all concerned groups...." Peer review