NABD and Giva, An In-Depth Comparison 2024

"...Nabd is arguably one of the most Important help desk solutions available today...." Peer review by Saby Smith, General Manager, Future company

"...We worked together on the AD integration and found the support team quite helpful and eager to ensure our needs were met...." Peer review by Suzanne D., Director Enterprise Services, Education

"...Trouble ticketing lets easily manage open issues and track them effectively and knowledge base is very easily managed...." Peer review by David M., Head of Customer Care

"...The Knowledge Base is a repository where we can store information that can be retrieved easily...." Peer review by Robin H., Help Desk Supervisor, Legal Services

"...The sophisticated workflow and automation features 3- Customer feedback collection..." Peer review by Kevin Jackson, Customer Service Manager, EDD Tech

"...Automated workflows eliminate many man......" Peer review

"...- NABD is designed with an integrated customer DB - Integration with social network (email, fb, twitter, etc.. ) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels - Miscellaneous tasks (alerts , reminders , follow up , to-do ) helping individual to save and manage time and increase users productivity - Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases - Customizable workflow that helped me to customize the system to meet my own business processes - Customizing based on (Users , Roles , user groups ) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels - One of the things to be enhanced is the authorization module..." Peer review by Hani El Sherbini

"...This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal..." Peer review by Saby S., General Manager

"...The reports and dashboards uncovered some key internal processes impacting customer satisfaction that we suspected were awry, but had no hard data to support until using Giva...." Peer review by Shirley, Team CPR, Inc.