Netsuite CRM and Microsoft Dynamics 365 for Sales, An In-Depth Comparison 2024

Comparison Summary

Netsuite CRM: NetSuite CRM provides a real-time, 360-degree customer view, streamlining lead-to-cash processes and improving sales performance. It integrates with Oracle Eloqua for bi-directional record updates.

Microsoft Dynamics 365 for Sales: Microsoft Dynamics 365 for Sales utilizes AI and automation to enhance deal closures. Features include conversation intelligence, opportunity scoring, and collaboration tools.

Netsuite CRM

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Microsoft Dynamics 365 for Sales

Focus area

Microsoft Dynamics 365 for Sales is better than Netsuite CRM for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Netsuite CRM and Microsoft Dynamics 365 for Sales: Customer Satisfaction Data

Most deployed common Use Cases for Netsuite CRM and Microsoft Dynamics 365 for Sales

What solutions does Netsuite CRM and Microsoft Dynamics 365 for Sales provide for Workflow Management?

Both NetSuite CRM and Microsoft Dynamics 365 for Sales offer workflow management features to automate business processes. NetSuite CRM provides a wide range of customization options through workflows and scripting, enabling businesses to adapt the software to their existing processes. Microsoft Dynamics 365 for Sales focuses on streamlining sales workflows and offers specific apps for customized workflows. However, both have limitations in workflow management, which may require further customization or development.

"...However, with the use of workflows and suitescripts, you can make the software do many things...." Peer review by Kristen R, Technology Product Manager, Financial Services

"...As a sales organization it is great to have the complete sales workflow with reporting and advanced finds that help you locate additional things...." Peer review by Julian "Grey" G., Computer Software

How efficiently Does Netsuite CRM and Microsoft Dynamics 365 for Sales manage your Engagement Management?

Both Netsuite CRM and Microsoft Dynamics 365 For Sales excel at managing customer engagement by allowing users to track interactions, schedule follow-ups, and monitor progress through the sales funnel. Netsuite CRM offers a more comprehensive 360-degree customer view, allowing for better segmentation and targeting. However, its user interface can be complex and require navigating multiple submenus. Microsoft Dynamics 365 For Sales focuses on streamlined follow-up procedures, but lacks automated lead nurturing and may experience performance issues with saving notes and follow-ups.

"...CRM is all about customer engagement and NetSuite helps to properly segment and target the right customers, at the right time, with the right offering...." Peer review by Michael O, Client Partner, Information Technology and Services

"...It gives us help to manage my all interaction's from one place about sales and marketing...." Peer review by Daneil F, Entry level - Business Analyst, Information Technology and Services

How can Netsuite CRM and Microsoft Dynamics 365 for Sales optimize your Contact List Management Workflow?

NetSuite CRM and Microsoft Dynamics 365 for Sales both allow for tracking contacts, leads, and opportunities. Both tools provide a central location for customer information, enabling easy access to contact history and engagement details. However, NetSuite CRM offers more robust capabilities for managing contacts within accounts, while Dynamics 365 for Sales lacks intuitive features for filtering and building contact lists. A limitation of both tools is that they require organization-wide adoption for optimal functionality.

"...Netsuite also provides a CRM platform to manage contacts, track leads, manage tasks/action lists and lifecycle sales management...." Peer review by Phil W., Marketing and Advertising

"...the customer support system is very active in case you need any support you can contact customer support..." Peer review by Bharti V, Senior QA Analyst

What benefits does Netsuite CRM and Microsoft Dynamics 365 for Sales offer for Lead Tracking?

Netsuite CRM and Microsoft Dynamics 365 for Sales both enable users to track leads and opportunities. Netsuite CRM offers additional functionality such as setting goals, tracking quotas, and customizing dashboards. Microsoft Dynamics 365 for Sales focuses on lead management and tracking opportunities, allowing users to organize leads and analyze lead-generating campaigns.

"...It helps keep track of my leads and provides an efficient way to follow up...." Peer review by Dina W, Business Development Representative - Services Vertical, Computer Software

"...You can easily track your leads and check opportunities...." Peer review by Internal Consultant

Microsoft Dynamics 365 for Sales in Action: Unique Use Cases

What benefits does Microsoft Dynamics 365 for Sales offer for Sales Document Management?

Netsuite CRM

3.6

Microsoft Dynamics 365 for Sales

3.8

AI Powered

About

You can also create and update core NetSuite records from Oracle Eloqua. #### Bi-directionally connect NetSuite CRM and Oracle Eloqua in minutes.

Sales Force Automation | Microsoft Dynamics 365

Age

1977

1975

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Netsuite CRM and Microsoft Dynamics 365 for Sales, An In-Depth Comparison 2024

Comparison Summary

Netsuite CRM

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Microsoft Dynamics 365 for Sales

Focus area

Microsoft Dynamics 365 for Sales is better than Netsuite CRM for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Netsuite CRM and Microsoft Dynamics 365 for Sales: Customer Satisfaction Data

Most deployed common Use Cases for Netsuite CRM and Microsoft Dynamics 365 for Sales

What solutions does Netsuite CRM and Microsoft Dynamics 365 for Sales provide for Workflow Management?

How efficiently Does Netsuite CRM and Microsoft Dynamics 365 for Sales manage your Engagement Management?

How can Netsuite CRM and Microsoft Dynamics 365 for Sales optimize your Contact List Management Workflow?

What benefits does Netsuite CRM and Microsoft Dynamics 365 for Sales offer for Lead Tracking?

Microsoft Dynamics 365 for Sales in Action: Unique Use Cases

What benefits does Microsoft Dynamics 365 for Sales offer for Sales Document Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Netsuite CRM

Get a personalised risk report for Microsoft Dynamics 365 for Sales

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.