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NICE CXone vs Upland InGenius: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for NICE CXone low Failure Risk for Upland InGenius low
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Comparison Summary

This comparison report of NICE CXone vs. Upland InGenius is based on a specific set of business needs and context. The comparison uses 4168 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing NICE CXone and Upland InGenius

NICE CXone, Upland InGenius, Bright Pattern, Genesys PureConnect, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

NICE CXone covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.

Upland InGenius focuses on Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.

"We chose NICE CXone, because of its scalability, omnichannel functionality and ease in configuring and upgrading the system. " - Donna Zeigler

"Upland InGenius was not only easy to implement with Microsoft Dynamics, but it was easy to use by our telemedicine physicians. Our reporting to management and the customer is much better, and we reduced our call time because the tool was so intuitiv...e. " - Diego Zuccolin

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo NICE CXone

Focus area

NICE CXone is better than Upland InGenius for

Software Failure Risk

  • low

logo Upland InGenius

Focus area

Software Failure Risk

  • low

About

Complete CXi Platform for every journey

Deliver better service, sales, IT and HR support with CTI

Age

2010

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

73

22

Total Goals
(we found evidences for)

17

4

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (331)

Read Reviews (21)

sales call management

Read Reviews (147)

Read Reviews (15)

call recording

Read Reviews (97)

Read Reviews (8)

call scoring

Read Reviews (4)

Read Reviews (0)

call analytics

Read Reviews (3)

Read Reviews (0)

engagement management

Read Reviews (116)

Read Reviews (12)

engaging and following up

Read Reviews (59)

Read Reviews (6)

engaging with scheduling & cadence

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (74)

Read Reviews (1)

contacts history

Read Reviews (13)

Read Reviews (0)

tracking contacts

Read Reviews (6)

Read Reviews (0)

creating contact list

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (61)

Read Reviews (22)

measuring customer satisfaction

Read Reviews (38)

Read Reviews (13)

measuring net promoter score

Read Reviews (4)

Read Reviews (7)

competitive intelligence

Read Reviews (57)

Read Reviews (0)

communication management

Read Reviews (41)

Read Reviews (5)

tracking & monitoring communications

Read Reviews (31)

Read Reviews (3)

sending & publishing communications

Read Reviews (5)

Read Reviews (0)

performance management

Read Reviews (24)

Read Reviews (0)

sales document management

Read Reviews (19)

Read Reviews (1)

contract management

Read Reviews (13)

Read Reviews (1)

proposal & quote management

Read Reviews (3)

Read Reviews (0)

social media management

Read Reviews (19)

Read Reviews (0)

social media analytics

Read Reviews (16)

Read Reviews (0)

training & onboarding

Read Reviews (11)

Read Reviews (0)

conversion management

Read Reviews (5)

Read Reviews (0)

lifetime value management

Read Reviews (5)

Read Reviews (0)

workflow management

Read Reviews (5)

Read Reviews (5)

loyalty management

Read Reviews (3)

Read Reviews (0)

customise loyalty program

Read Reviews (3)

Read Reviews (0)

international marketing

Read Reviews (3)

Read Reviews (0)

customer case management

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (3)

Read Reviews (1)

conference call management

Read Reviews (2)

Read Reviews (0)

motivation management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (6)

advocacy management

Read Reviews (1)

Read Reviews (8)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve stakeholder relations

  • Launch new products

  • Improve efficiency

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve consistency

  • Improve visibility

  • Increase customer life time value

  • Improve digital and social presence

  • Improve internal communications

  • Establish thought leadership

  • See 14 more

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • offline

  • on premises

  • omnichannel

  • See 2 more

  • phone calls

  • promotions

  • offline

  • on premises

  • omnichannel

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting