Comparison Summary
This comparison report of NICE CXone vs. Verint Speech Analytics is based on a specific set of business needs and context. The comparison uses 3992 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing NICE CXone and Verint Speech Analytics
NICE CXone, Verint Speech Analytics, Bright Pattern, Genesys PureConnect, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
NICE CXone covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.
Verint Speech Analytics focuses on Sales Call Management with Phone Calls, Engagement Management with Omnichannel, Customer Feedback Management with Phone Calls, Contact List Management with Phone Calls, etc.
"With CXone Workforce Management, I no longer use Excel to manually create schedules. Now we can create accurate schedules in minutes rather than hours or days. " - Jared LaMorte
"By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. " - Ditte Gjørup Larsen
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Complete CXi Platform for every journey
Speech Analytics | Voice of the Customer (VoC) | Verint
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
73
20
Total Goals
(we found evidences for)
17
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve stakeholder relations
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Launch new products
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Improve efficiency
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Build brand awareness
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Enter new markets internationally or locally
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Grow market share
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Improve consistency
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Improve visibility
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Increase customer life time value
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Improve digital and social presence
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Improve internal communications
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Establish thought leadership
- See 14 more
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Improve efficiency
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Enhance customer relationships
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Increase sales & revenue
Top Channels
Channels Used
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phone calls
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omnichannel
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website
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offline
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on premises
- See 2 more
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phone calls
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omnichannel
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website
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offline
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on premises
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
