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Compare NICE Satmetrix vs Fivestars

Comparison Summary

For NICE Satmetrix vs Fivestars comparison, Our AI algorithm looked at 4570 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using NICE Satmetrix and Fivestars to solve their respective business needs.

Pros and cons of NICE Satmetrix and Fivestars

NICE Satmetrix is more suited to businesses that require Customer Feedback Management with Promotions and Engagement Management where as Fivestars is focused towards Loyalty Management and Promotion Management with Promotions .

Both NICE Satmetrix and Fivestars are Customer Loyalty Management software, peers recommend NICE Satmetrix for measuring net promoter score and customer case management where as Fivestars is more known for discount management and digital signature .

logo NICE Satmetrix

Focus area

NICE Satmetrix is better than Fivestars for

Software Failure Risk

  • low

logo Fivestars

Focus area

Fivestars is better than NICE Satmetrix for

Software Failure Risk

  • low

About

Customer Experience software that delivers insights, drives action, and guides you to best practices

FiveStars Customer Acquisition and Customer Loyalty Program

Age

2011

Financials

IPO

SERIES D

Business Need

Total Processes
(we found evidences for)

52

50

Total Goals
(we found evidences for)

17

8

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customise loyalty program

track program performance


customer case management


competitive intelligence


helpdesk management


rating and review management


social media management

social media analytics

scheduling post to social media


sales document management

contract management


workflow management


training & onboarding


campaign management





contact list management



sales review & feedback


communication management

sending & publishing communications


lead qualification

lead qualification: technographic



lifetime value management


generation of new leads


community building


promotion management


knowledge management


discount management


sales incentive management




personalized marketing


redemption management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Increase sales & revenue

  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Establish thought leadership

  • Improve brand engagement

  • Grow market share

  • Manage risk

  • Enter new markets internationally or locally

  • Launch new products

  • Shorten ramp up time

  • Improve digital and social presence

  • Increase customer life time value

  • Improve ROI

  • See 14 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve ROI

  • Scale best practices

  • Build brand awareness

  • Increase customer life time value

  • See 5 more

Top Channels

Channels Used

  • promotions

  • offline

  • point of sale

  • phone calls

  • coupons

  • e-mail

  • mobile

  • text SMS

  • mobile app

  • on premises

  • website

  • social media

  • chat

  • Facebook

  • review sites

  • Amazon

  • print media

  • magazine

  • See 15 more
  • promotions

  • offline

  • point of sale

  • phone calls

  • coupons

  • e-mail

  • mobile

  • text SMS

  • mobile app

  • on premises

  • website

  • social media

  • chat

  • Facebook

  • review sites

  • Amazon

  • print media

  • magazine

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting