Comparison Summary
This comparison report of NICE Satmetrix vs. Fivestars is based on a specific set of business needs and context. The comparison uses 4570 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing NICE Satmetrix and Fivestars
NICE Satmetrix, Fivestars, FellaFeeds, Velti, etc., belong to a category of solutions that help Customer Loyalty Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
NICE Satmetrix covers Customer Feedback Management with Promotions, Engagement Management, Loyalty Management, Customer Case Management with Website, etc.
Fivestars focuses on Loyalty Management, Promotion Management with Promotions, Discount Management with Promotions, Engagement Management with Mobile, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Experience software that delivers insights, drives action, and guides you to best practices
FiveStars Customer Acquisition and Customer Loyalty Program
Age
2011
Financials
IPO
SERIES D
Business Need
Total Processes
(we found evidences for)
52
50
Total Goals
(we found evidences for)
17
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Increase sales & revenue
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Improve efficiency
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Improve consistency
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Improve internal communications
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Establish thought leadership
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Improve brand engagement
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Grow market share
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Manage risk
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Enter new markets internationally or locally
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Launch new products
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Shorten ramp up time
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Improve digital and social presence
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Increase customer life time value
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Improve ROI
- See 14 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve ROI
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Scale best practices
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Build brand awareness
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Increase customer life time value
- See 5 more
Top Channels
Channels Used
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promotions
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offline
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point of sale
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phone calls
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coupons
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e-mail
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mobile
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text SMS
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mobile app
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on premises
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website
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social media
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chat
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Facebook
-
review sites
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Amazon
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print media
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magazine
- See 15 more
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promotions
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offline
-
point of sale
-
phone calls
-
coupons
-
e-mail
-
mobile
-
text SMS
-
mobile app
-
on premises
-
website
-
social media
-
chat
-
Facebook
-
review sites
-
Amazon
-
print media
-
magazine
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
