Comparison Summary
This comparison report of NICE Satmetrix vs. Forsta (formerly Confirmit) is based on a specific set of business needs and context. The comparison uses 2930 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing NICE Satmetrix and Forsta (formerly Confirmit)
NICE Satmetrix, FellaFeeds, Velti, etc., belong to a category of solutions that help Customer Loyalty Management, whereas Forsta (formerly Confirmit), Qualtrics Customer Experience, Voxco, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
NICE Satmetrix covers Customer Feedback Management with Promotions, Engagement Management, Loyalty Management, Customer Case Management with Website, etc.
Forsta (formerly Confirmit) focuses on Market Research, Collecting Feedback with Promotions, Engaging Conversational Surveys with Mobile, Campaign Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
NICE Satmetrix
Focus area
NICE Satmetrix is better than Forsta (formerly Confirmit) for
Software Failure Risk
About
Customer Experience software that delivers insights, drives action, and guides you to best practices
Leading insight tools to boost your business
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
52
52
Total Goals
(we found evidences for)
17
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Increase sales & revenue
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Improve efficiency
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Improve consistency
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Improve internal communications
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Establish thought leadership
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Improve brand engagement
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Grow market share
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Manage risk
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Enter new markets internationally or locally
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Launch new products
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Shorten ramp up time
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Improve digital and social presence
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Increase customer life time value
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Improve ROI
- See 14 more
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Enhance customer relationships
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Acquire customers
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Enter new markets internationally or locally
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Improve ROI
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Scale best practices
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Increase sales & revenue
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Grow market share
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Improve efficiency
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Manage risk
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Improve visibility
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Improve stakeholder relations
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Increase customer life time value
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Launch new products
- See 10 more
Top Channels
Channels Used
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phone calls
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mobile
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promotions
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social media
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video
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e-mail
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website
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offline
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point of sale
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mobile app
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review sites
- See 8 more
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phone calls
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mobile
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promotions
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social media
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video
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e-mail
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website
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offline
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point of sale
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mobile app
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review sites
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
