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NICE Satmetrix vs Qualtrics CoreXM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of NICE Satmetrix vs. Qualtrics CoreXM is based on a specific set of business needs and context. The comparison uses 8067 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing NICE Satmetrix and Qualtrics CoreXM

NICE Satmetrix, FellaFeeds, Velti, etc., belong to a category of solutions that help Customer Loyalty Management, whereas Qualtrics CoreXM, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

NICE Satmetrix covers Customer Feedback Management with Promotions, Engagement Management, Loyalty Management, Customer Case Management with Website, etc.

Qualtrics CoreXM focuses on Collecting Feedback, Engaging Conversational Surveys with E-Mail, Market Research, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo NICE Satmetrix

Focus area

NICE Satmetrix is better than Qualtrics CoreXM for

Software Failure Risk

  • low

logo Qualtrics CoreXM

Focus area

Qualtrics CoreXM is better than NICE Satmetrix for

Software Failure Risk

  • low

About

Customer Experience software that delivers insights, drives action, and guides you to best practices

Experience Management Software to gather experience insights and take action

Age

2002

Financials

IPO

SERIES C

Business Need

Total Processes
(we found evidences for)

52

65

Total Goals
(we found evidences for)

17

18

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customise loyalty program


customer case management


competitive intelligence



rating and review management


social media management

social media analytics

scheduling post to social media


sales document management

contract management

proposal & quote management


workflow management


training & onboarding


campaign management





contact list management



sales review & feedback


communication management

sending & publishing communications


lead qualification

lead qualification: technographic



lifetime value management


generation of new leads


products & pricelist management





content management


knowledge management


conference call management




segmentation and targeting


distribution management


create learning path


courses & assessment

create learning path


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Increase sales & revenue

  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Establish thought leadership

  • Improve brand engagement

  • Grow market share

  • Manage risk

  • Enter new markets internationally or locally

  • Launch new products

  • Shorten ramp up time

  • Improve digital and social presence

  • Increase customer life time value

  • Improve ROI

  • See 14 more
  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve brand engagement

  • Increase sales & revenue

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve internal communications

  • Establish thought leadership

  • Improve digital and social presence

  • Improve stakeholder relations

  • Manage risk

  • Improve consistency

  • Improve efficiency

  • See 15 more

Top Channels

Channels Used

  • e-mail

  • website

  • phone calls

  • offline

  • chat

  • social media

  • video

  • promotions

  • events

  • trade shows

  • on premises

  • newsletter

  • point of sale

  • display advertisement

  • Facebook page

  • Facebook

  • text SMS

  • Instagram

  • Twitter

  • Slack

  • See 17 more
  • e-mail

  • website

  • phone calls

  • offline

  • chat

  • social media

  • video

  • promotions

  • events

  • trade shows

  • on premises

  • newsletter

  • point of sale

  • display advertisement

  • Facebook page

  • Facebook

  • text SMS

  • Instagram

  • Twitter

  • Slack

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting