Comparison Summary
This comparison report of Nicereply vs. Enghouse Insights is based on a specific set of business needs and context. The comparison uses 4898 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Nicereply and Enghouse Insights
Nicereply, Enghouse Insights, Simplesat, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Nicereply covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management with User Generated Content, Sales Document Management with E-Mail, etc.
Enghouse Insights focuses on Market Research, Helpdesk Management with Phone Calls, Collecting Feedback with Website, Engaging Conversational Surveys, etc.
"On the FreshBooks Support Team, “Customers First, Always” is our defining core value. Nicereply allows us to directly measure our customer experience and gives our team members a source of constant customer feedback. " - Steve Bujouves
"Happy to recommend this product. Especially the mail scheduler is simply brilliant! Great intuitive, modern software and support as it should be. " - Bart Maes
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer feedback software to collect customer feedback and improve the quality of services
Technology for data-driven decision making
Age
2010
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
56
18
Total Goals
(we found evidences for)
10
1
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Launch new products
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Grow market share
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Improve brand engagement
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Improve visibility
- See 7 more
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Grow market share
Top Channels
Channels Used
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phone calls
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website
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social media
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Facebook
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mobile
- See 2 more
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phone calls
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website
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social media
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Facebook
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mobile
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
