Comparison Summary
Introducing Nicereply and Thematic
Nicereply, Thematic, Simplesat, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Nicereply covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management with User Generated Content, Sales Document Management with E-Mail, etc.
Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.
"We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply... score, and quality score. " - Nykki Yeager
"We’ve made sense of thousands of open-end comments to understand what is driving NPS — (Thematic) helps tell a cohesive narrative between quantitative + qualitative data. " - Allison Schoer
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer feedback software to collect customer feedback and improve the quality of services
Feedback Analysis Platform to Unlock the value of product
Age
2010
Financials
PRIVATE
SEED
Business Need
Total Processes
(we found evidences for)
56
37
Total Goals
(we found evidences for)
10
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Improve efficiency
-
Increase sales & revenue
-
Scale best practices
-
Launch new products
-
Grow market share
-
Improve brand engagement
-
Improve visibility
- See 7 more
-
Enhance customer relationships
-
Acquire customers
-
Improve ROI
-
Scale best practices
-
Increase sales & revenue
-
Improve brand engagement
-
Improve stakeholder relations
-
Enter new markets internationally or locally
-
Improve consistency
-
Improve efficiency
-
Improve digital and social presence
- See 8 more
Top Channels
Channels Used
-
phone calls
-
chat
-
social media
-
promotions
-
offline
-
point of sale
-
LinkedIn
-
e-mail
-
user generated content
-
blogs
-
mobile
-
trade shows
-
mobile app
-
website
-
on premises
- See 12 more
-
phone calls
-
chat
-
social media
-
promotions
-
offline
-
point of sale
-
LinkedIn
-
e-mail
-
user generated content
-
blogs
-
mobile
-
trade shows
-
mobile app
-
website
-
on premises
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
