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Nicereply vs Toluna Start: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Nicereply low Failure Risk for Toluna Start medium
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Comparison Summary

This comparison report of Nicereply vs. Toluna Start is based on a specific set of business needs and context. The comparison uses 5671 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Nicereply and Toluna Start

Nicereply, Toluna Start, Simplesat, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Nicereply covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management with User Generated Content, Sales Document Management with E-Mail, etc.

Toluna Start focuses on Engaging Conversational Surveys, Collecting Feedback with Social Media, Social Media Management, Market Research, etc.

"Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred... to as in the mediation world. " - Antonio King,

"Toluna is a visionary in the digital insights space and we are delighted to be working with them. " - CNN

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Nicereply

Focus area

Nicereply is better than Toluna Start for

Software Failure Risk

  • low

logo Toluna Start

Focus area

Software Failure Risk

  • medium

About

Customer feedback software to collect customer feedback and improve the quality of services

End-to-End Consumer Intelligence Platform to conduct quantitative and qualitative research

Age

2010

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

56

47

Total Goals
(we found evidences for)

10

8

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (925)

Read Reviews (27)

measuring customer satisfaction

Read Reviews (383)

Read Reviews (8)

measuring net promoter score

Read Reviews (202)

Read Reviews (2)

engagement management

Read Reviews (94)

Read Reviews (36)

engaging and following up

Read Reviews (60)

Read Reviews (34)

helpdesk management

Read Reviews (86)

Read Reviews (8)

sales document management

Read Reviews (81)

Read Reviews (1)

digital signature

Read Reviews (71)

Read Reviews (0)

contract management

Read Reviews (9)

Read Reviews (0)

rating and review management

Read Reviews (66)

Read Reviews (0)

communication management

Read Reviews (45)

Read Reviews (3)

sending & publishing communications

Read Reviews (43)

Read Reviews (1)

sales review & feedback

Read Reviews (21)

Read Reviews (0)

lifetime value management

Read Reviews (14)

Read Reviews (0)

loyalty management

Read Reviews (12)

Read Reviews (4)

customise loyalty program

Read Reviews (12)

Read Reviews (1)

training & onboarding

Read Reviews (12)

Read Reviews (2)

workflow management

Read Reviews (10)

Read Reviews (0)

motivation management

Read Reviews (9)

Read Reviews (0)

competitive intelligence

Read Reviews (8)

Read Reviews (2)

social media management

Read Reviews (8)

Read Reviews (24)

social media analytics

Read Reviews (8)

Read Reviews (21)

engaging on social media

Read Reviews (0)

Read Reviews (2)

sales call management

Read Reviews (8)

Read Reviews (0)

conversion management

Read Reviews (7)

Read Reviews (0)

contact list management

Read Reviews (7)

Read Reviews (1)

knowledge management

Read Reviews (6)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (12)

content sharing

Read Reviews (1)

Read Reviews (12)

customer case management

Read Reviews (3)

Read Reviews (0)

account management

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (2)

lead qualification: technographic

Read Reviews (2)

Read Reviews (1)

products & pricelist management

Read Reviews (1)

Read Reviews (3)

segmentation and targeting

Read Reviews (0)

Read Reviews (5)

campaign management

Read Reviews (0)

Read Reviews (4)

business development

Read Reviews (0)

Read Reviews (2)

sales incentive management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Improve visibility

  • See 7 more

  • Build brand awareness

  • Enhance customer relationships

  • Grow market share

  • Acquire customers

  • Enter new markets internationally or locally

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 5 more

Top Channels

Channels Used

  • website

  • social media

  • e-mail

  • offline

  • point of sale

  • video

  • promotions

  • mobile

  • user generated content

  • blogs

  • print media

  • magazine

  • mass media

  • television

  • mobile app

  • Facebook

  • Twitter

  • LinkedIn

  • Facebook page

  • See 16 more

  • website

  • social media

  • e-mail

  • offline

  • point of sale

  • video

  • promotions

  • mobile

  • user generated content

  • blogs

  • print media

  • magazine

  • mass media

  • television

  • mobile app

  • Facebook

  • Twitter

  • LinkedIn

  • Facebook page

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting