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Nicereply vs zurvey.io: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Nicereply vs. zurvey.io is based on a specific set of business needs and context. The comparison uses 4876 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Nicereply and zurvey.io

Nicereply, zurvey.io, Simplesat, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Nicereply covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management with User Generated Content, Sales Document Management with E-Mail, etc.

zurvey.io focuses on Collecting Feedback with Phone Calls, Market Research, Lead Analytics, Engaging Conversational Surveys, etc.

"Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred... to as in the mediation world. " - Antonio King,

"As a CX leader, I thrive in collecting, analysing and extracting insights from customer feedback. Neticle, with their advanced technology and customer centricity, have been instrumentation in our efforts to harness the power of unsolicited (text) fe...edback – a source of insights that is continuously increasing in importance as we digitize our customer journeys. " - Veselin Petkov

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Nicereply

Focus area

Nicereply is better than zurvey.io for

Software Failure Risk

  • low

logo zurvey.io

Focus area

Software Failure Risk

  • medium

About

Customer feedback software to collect customer feedback and improve the quality of services

zurvey.io | A feedback analyser

Age

2010

Financials

PRIVATE

SERIES A

Business Need

Total Processes
(we found evidences for)

56

11

Total Goals
(we found evidences for)

10

1

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


helpdesk management


sales document management

contract management


rating and review management


communication management

sending & publishing communications


sales review & feedback


lifetime value management


loyalty management

customise loyalty program


training & onboarding



workflow management


motivation management


competitive intelligence


social media management

social media analytics


sales call management


conversion management


contact list management


knowledge management





content management


customer case management



account management


lead qualification

lead qualification: technographic




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Improve visibility

  • See 7 more
  • Enhance customer relationships

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • phone calls

  • offline

  • on premises

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting