Overview: NinjaOne (formerly NinjaRMM) and BMC Helix ITSM as Help Desk Category solutions.
NinjaOne and BMC Helix ITSM are both help desk solutions that cater to various business needs. NinjaOne shines with its focus on comprehensive security and seamless integration, favored by large enterprises. Meanwhile, BMC Helix ITSM excels in knowledge management and efficiency scaling, being popular among small to mid-market businesses. Despite their shared category, each solution offers unique features that align with distinct customer needs and operational scales.
NinjaOne (formerly NinjaRMM) and BMC Helix ITSM: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
NinjaOne supports helpdesk management, contract management, and workflow management to improve IT service delivery.
BMC Helix ITSM excels in helpdesk management, workflow management, and enhanced knowledge management capabilities.
Business Goals
NinjaOne focuses on acquiring customers and enhancing customer relationships for large enterprises.
BMC Helix ITSM aims to scale best practices and improve efficiency, crucial for businesses focusing on growth.
Core Features
Key features of NinjaOne include top-notch security, ease of data migration, and comprehensive integration capabilities.
BMC Helix ITSM offers detailed custom reporting, robust data import tools, and extensive compliance features.
Vendor Support
NinjaOne offers 24/7 support with multiple channels like phone, email, and chat, meeting demanding operational needs.
BMC Helix ITSM provides full-time support with email, phone, and chat options tailored for varied business environments.
Segments and Industries
NinjaOne is popular among large enterprises, especially in IT services and network security industries.
BMC Helix ITSM appeals to small and mid-market segments across diverse industries, including education and telecom.
Operational Alignment
NinjaOne is designed for large-scale operations, providing integrations and security suited for complex IT environments.
BMC Helix ITSM supports smaller to mid-sized operations, aligning well with businesses needing efficiency and best practices.
Applying your context and needs changes the table
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
