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NinjaOne (formerly NinjaRMM) vs BOSSDesk: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of NinjaOne (formerly NinjaRMM) vs. BOSSDesk is based on a specific set of business needs and context. The comparison uses 2489 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing NinjaOne (formerly NinjaRMM) and BOSSDesk

NinjaOne (formerly NinjaRMM), BOSSDesk, Cayzu Help Desk, Alloy Software, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

NinjaOne (formerly NinjaRMM) covers Helpdesk Management with Phone Calls, Training & Onboarding, Sales Document Management, Workflow Management, etc.

BOSSDesk focuses on Helpdesk Management, Sales Call Management with Phone Calls, Customer Feedback Management, Training & Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo NinjaOne (formerly NinjaRMM)

Focus area

Software Failure Risk

  • medium

logo BOSSDesk

Focus area

BOSSDesk is better than NinjaOne (formerly NinjaRMM) for

Software Failure Risk

  • low

About

Top rated UEM & IT Management Software

BOSSDesk - ITIL aligned cloud solution that....

Financials

SERIES C

Business Need

Total Processes
(we found evidences for)

34

21

Total Goals
(we found evidences for)

8

8

Top Processes

Evidences indicate better relative satisfaction



training & onboarding


sales document management

contract management


workflow management


competitive intelligence


billing and invoice management


customer feedback management

measuring customer satisfaction


social media management

social media analytics


communication management

sending & publishing communications



content management


engagement management

engaging and following up


products & pricelist management


sales call management



knowledge management


rating and review management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Grow market share

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Enter new markets internationally or locally

  • See 5 more
  • Scale best practices

  • Improve stakeholder relations

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Manage risk

  • Improve efficiency

  • Improve internal communications

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • mobile

  • e-mail

  • trade shows

  • events

  • mobile app

  • website

  • promotions

  • point of sale

  • See 8 more
  • phone calls

  • offline

  • on premises

  • mobile

  • e-mail

  • trade shows

  • events

  • mobile app

  • website

  • promotions

  • point of sale

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting