BOSSDesk Overview

Bossdesk offers award-winning IT ticketing systems available both on-premise and in the cloud. BOSS Solutions can be contacted for superior ITSM software.

Use Cases

Customers recommend Helpdesk Management, Sales Call Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using BOSSDesk.

Other use cases:

  • Onboarding
  • Workflow Management
  • Contract Management
  • Engaging And Following Up
  • Collaboration
  • Sending & Publishing Communications
  • Products & Pricelist Management
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Business Priorities

Scale Best Practices and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using BOSSDesk.

Other priorities:

  • Enhance Customer Relationships
  • Launch New Products
  • Acquire Customers
  • Manage Risk
  • Improve Efficiency
  • Improve Internal Communications
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BOSSDesk Use-Cases and Business Priorities: Customer Satisfaction Data

BOSSDesk works with different mediums / channels such as Phone Calls, Offline, and On Premises,

BOSSDesk's features include Ticketing, Recording, Dashboard, etc.

Reviews

"...Easier visibility to work flows, accountability, and assets. ...." Peer review by Chris H., Systems Administrator, Utilities

BOSSDesk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for BOSSDesk

Top Industries

  • Government Administration
  • Utilities
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

BOSSDesk is popular in Government Administration, Utilities, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on BOSSDesk Use Cases

How efficiently Does BOSSDesk manage your Helpdesk Management?

How does BOSSDesk facilitate Sales Call Management?

How does BOSSDesk facilitate Customer Feedback Management?

How does BOSSDesk facilitate Onboarding?

Why is BOSSDesk the best choice for Workflow Management?

12+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well BOSSDesk solved their Help Desk needs. Cuspera uses 1101 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Frequently Asked Questions(FAQ)

for BOSSDesk

What is BOSSDesk used for?

BOSSDesk is a Help Desk Software mainly used by its customers to Scale Best Practices and Improve Stakeholder Relations by Helpdesk Management, Sales Call Management and Customer Feedback Management .

What are the top features of BOSSDesk?

Ticketing, Recording and Dashboard are some of the top features of BOSSDesk.

Who uses BOSSDesk?

BOSSDesk is used by Government Administration, Utilities and Education among other industries.

Where is BOSSDesk located?

BOSSDesk is headquartered at 200 Academy Drive, Suite 120, Austin, Texas 78704, US.
lightning

Peers used BOSSDesk for helpdesk management and sales call management

BOSSDesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.09/5 ★

Read Reviews (10)
Custom Reports

3.80/5 ★

Read Reviews (103)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.09/5 ★

Read Reviews (10)
Custom Reports

3.80/5 ★

Read Reviews (103)

Software Failure Risk Guidance

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for BOSSDesk

Overall Risk Meter

Low Medium High

Top Failure Risks for BOSSDesk

BOSS Profile

Company Name

BOSS

Company Website

https://www.boss-solutions.com/

HQ Location

200 Academy Drive, Suite 120, Austin, Texas 78704, US

Social

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