Overview: Odoo CRM and Freshsales as CRM Category solutions.

Odoo CRM and Freshsales each cater to different CRM needs, with Odoo CRM excelling in integration and support for large enterprises, while Freshsales is specialized in engagement and communication management for a broader customer base. Odoo CRM aligns well with industries like retail and IT services, focusing on document and workflow management. Freshsales, on the other hand, is preferred in software and advertising industries, emphasizing data management and scalability, showcasing distinct feature sets tailored to diverse business strategies.

Odoo CRM: Odoo-CRM is the leading open-source CRM software designed for modern businesses. It offers both cloud and on-premise deployment options.

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Odoo CRM and Freshsales: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Odoo CRM supports sales document and proposal management, which is great for teams looking to streamline workflow and engage more efficiently. read more →

Freshsales excels in engagement and communication management, helping users manage leads and track communications effectively. read more →

Business Goals

Odoo CRM helps businesses increase sales and enhance customer relationships, making it suitable for enterprises wanting to scale best practices. read more →

Freshsales focuses on increasing sales and improving customer relationships, ideal for organizations looking to enhance internal communications. read more →

Core Features

With strong integration and security features, Odoo CRM offers custom reports and data management, perfect for large enterprises. read more →

Freshsales provides extensive data export and custom reporting features, backed by AI capabilities, suited for tech-savvy businesses. read more →

Vendor Support

Odoo CRM offers comprehensive support including 24/7 availability, crucial for large enterprises with complex operational needs. read more →

Freshsales provides robust 24/7 vendor support, accommodating the diverse preferences of its substantial user base. read more →

Segments and Industries

Odoo CRM is mostly used by large enterprises and in industries like IT and retail, reflecting its capability to cater to various business scales. read more →

Freshsales serves a larger base across industries such as software and marketing, indicating its focus on scalable solutions for diverse sectors. read more →

Operational Alignment

Odoo CRM integrates seamlessly into workflows for companies needing structured document and helpdesk management. read more →

Freshsales aligns with operational needs by emphasizing communication and lead tracking, suitable for businesses of all scales. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Chat Support

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Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Odoo CRM and Freshsales

What benefits does Odoo CRM and Freshsales offer for Communication Management?

Both Odoo CRM and Freshsales provide communication management tools. Odoo CRM allows users to make calls, send text messages, email, and sign documents from a single module. Freshsales offers features like email tracking, task reminders, and making calls from any screen. Freshsales provides a more integrated approach to communication management, allowing users to track emails, chats, and calls within the CRM. However, Freshsales lacks the ability to send SMS messages or communicate through Facebook, limiting its functionality.

"...Ease to making calls send text messages electronically sign documents email and much more from a single module...." Peer review by Sarfraz A., Director ERP Sales, Information Technology and Services

"...The interface to send email is amazing, the tracker works super well...." Peer review by Melanie B, Business and Success Development Executive , Internet

Why is Odoo CRM and Freshsales the best choice for Workflow Management?

Odoo Crm and Freshsales both offer workflow management capabilities, enabling users to automate tasks and improve efficiency. Odoo Crm provides a highly customizable workflow experience with extensive control over screen design and user fields, allowing users to adapt to their specific needs. Freshsales excels in streamlining workflows and eliminating manual work, particularly through its sales campaign and lead scoring features. However, Odoo Crm is limited by its lack of source control integration and Freshsales requires third-party tools for advanced functionalities.

"...Also, the workflow between all the core modules of a commercial business which are CRM, Purchase Management, Inventory and Accounting are very good mounted...." Peer review by Kevin Yabet, Accounting

"...Other benefits include a clean workflow for our sales team, able o view metrics easily and of course keeping everything organized...." Peer review by Tony L, CEO