Odoo CRM Overview

Odoo-CRM is the leading open-source CRM software designed for modern businesses. It offers both cloud and on-premise deployment options.

Use Cases

Customers recommend Sales Document Management, Helpdesk Management, Workflow Management, as the business use cases that they have been most satisfied with while using Odoo CRM.

Other use cases:

  • Onboarding
  • Communication Management
  • Engagement Management
  • Account Management
  • Forecasting
  • Collaboration
  • Products & Pricelist Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Odoo CRM.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Scale Best Practices
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Increase Average Basket Value
  • Launch New Products
  • Improve Brand Engagement
See all business priorities See less business priorities

Odoo CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Odoo CRM works with different mediums / channels such as Phone Calls. and Promotions.

Odoo CRM's features include Personalization, Dashboard, Recording, etc. and Odoo CRM support capabilities include Phone Support, Chat Support, Email Support, etc. also Odoo CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Ease to making calls send text messages electronically sign documents email and much more from a single module...." Peer review by Sarfraz A., Director ERP Sales, Information Technology and Services

Odoo CRM, Rippling, Less Annoying CRM, NinjaOne (formerly NinjaRMM), Teamgate CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Odoo CRM

Top Industries

  • Information Technology and Services
  • Computer Software
  • Retail

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Odoo CRM is popular in Information Technology And Services, Computer Software, and Retail and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Odoo CRM Use Cases

What Are the key features of Odoo CRM for Sales Document Management?

What makes Odoo CRM ideal for Helpdesk Management?

How can Odoo CRM enhance your Workflow Management process?

How can Odoo CRM enhance your Onboarding process?

How efficiently Does Odoo CRM manage your Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Odoo CRM solved their CRM needs. Cuspera uses 2872 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

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What is Odoo in two minutes

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Frequently Asked Questions(FAQ)

for Odoo CRM

What is Odoo CRM?

Odoo CRM is an Open Source CRM that helps manage and track leads, close opportunities and get accurate forecasts and can be used in businesses of all sizes..

Odoo CRM's features include Sell Faster, Leads, Opportunities, Customers, Efficient Communication, Reporting, and Integration. The Sell Faster feature is available on mobile enabling sales on the go. It has an intuitive user interface and a dashboard overview of sales activities.

Odoo CRM's Leads feature enables Leads Nurturing by creating campaigns, a column matching tool that helps importing prospects files, Lead scoring tools, Lead acquisition optimisation with call-to-action and a/b testing tool and more. The Opportunities feature supports Activities and calls management, Pipeline management, Scheduling of meetings, Call logs and more.

What is Odoo CRM used for?

Odoo CRM is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Sales Document Management, Helpdesk Management and Workflow Management .

What are the top features of Odoo CRM?

Personalization, Dashboard and Recording are some of the top features of Odoo CRM.

Who uses Odoo CRM?

Odoo CRM is used by Information Technology And Services, Computer Software and Retail among other industries.

What are Odoo CRM alternatives?

Rippling, Less Annoying CRM, NinjaOne (Formerly NinjaRMM) and Teamgate CRM are popular alternatives for Odoo CRM.

Where is Odoo CRM located?

Odoo CRM is headquartered at Rue des Bourlottes, 9 1367 Grand-Rosière.
lightning

Peers used Odoo CRM for sales document management and helpdesk management

Odoo CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (2)
Analytics

4.10/5 ★

Read Reviews (75)
Custom Reports

3.88/5 ★

Read Reviews (362)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (2)
Analytics

4.10/5 ★

Read Reviews (75)
Custom Reports

3.88/5 ★

Read Reviews (362)

Odoo CRM Integrations

Odoo CRM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.11/5 ★

Read Reviews (151)
Data Import

3.79/5 ★

Read Reviews (280)

Few API Integrations for Odoo CRM

Software Failure Risk Guidance

?

for Odoo CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Odoo CRM

Odoo S.A. News

Partnership

Odoo and Network International Launch Integrated Payment Platform for African Businesses

Odoo and Network International have partnered to launch an integrated payment platform for African SMEs. This collaboration enhances Odoo's e-commerce capabilities by integrating Network as a payment service provider, enabling businesses to accept card and mobile money payments. The partnership aims to boost operational efficiency and support Africa's growing digital economy by offering a scalable, secure payment solution.

Partnership

Odoo Establishes a Joint Venture With Inspur to Anchor Its Presence on the Chinese Market | Newswire

Odoo has formed a joint venture with Inspur to enhance its presence in the Chinese market. This partnership aims to leverage Inspur's market expertise and Odoo's cloud business management solutions to capture the SME Cloud ERP market. Odoo's strategy focuses on marketing and adapting its software to local needs, with the goal of becoming the top SME Cloud ERP provider in China.

Partnership

Krispcall Brings Full-Scale Cloud Telephony To Odoo, Marking A Major Leap For The Ecosystem

KrispCall has launched a full-scale cloud telephony integration with Odoo, enhancing the Odoo ecosystem with advanced VoIP capabilities. This integration allows Odoo users to manage calls, messages, and customer interactions directly within their workspace, improving productivity and collaboration. The partnership was highlighted at the Odoo Community Days India, showcasing KrispCall's innovative telephony solutions.

Partnership

Odoo & Konica Minolta Announce Strategic Partnership in Malaysia

Odoo and Konica Minolta have formed a strategic partnership in Malaysia to drive digital transformation by leveraging Odoo's ERP solutions and Konica Minolta's local expertise. This collaboration aims to expand the adoption of Odoo's business management software, which integrates with MyInvois and Shopee, enhancing invoicing and e-commerce practices in compliance with local regulations.

Odoo S.A. Profile

Company Name

Odoo S.A.

Company Website

//odoo.com

Year Founded

2005

HQ Location

Rue des Bourlottes, 9 1367 Grand-Rosière

Employees

251-500

Social

Financials

SERIES B