Overview: Odoo CRM and SAP Customer Experience as CRM Category solutions.

Odoo CRM focuses on enhancing sales and document management, making it ideal for large enterprises and the tech sector. Its standout features include integration and custom reports, backed by 24/7 vendor support. In contrast, SAP Customer Experience excels in engagement and managing relationships, appealing to a mix of small and mid-market businesses. Key features include extensive integration and AI support, with robust 24/7 service, suitable for diverse industries, including consumer goods.

Odoo CRM: Odoo-CRM is the leading open-source CRM software designed for modern businesses. It offers both cloud and on-premise deployment options.

SAP Customer Experience: SAP Customer Experience integrates solutions for marketing, sales, and customer relationship management, enhancing the customer journey from initial contact to purchase. Leveraging SAP C/4HANA®, it provides tools for data control, demand generation, personalized e-commerce, sales enhancement, and service optimization.

Odoo CRM and SAP Customer Experience: Best Use cases based on the customer satisfaction data

Odoo CRM

4.3

SAP Customer Experience

3.9

AI Powered

Key Capabilities Supported

Odoo CRM facilitates sales document management and proposal management, which aligns well with the needs of large enterprises looking to streamline sales processes. read more →

SAP Customer Experience enhances engagement management and relationship management, addressing demands of businesses focusing on customer interaction. read more →

Business Goals

Odoo CRM supports goals like increasing sales and enhancing customer relationships, perfectly matching enterprises aiming for revenue growth. read more →

SAP Customer Experience boosts goals of enhancing customer relationships and acquiring customers, suitable for companies striving to improve customer engagement. read more →

Core Features

Odoo CRM offers integration and custom reports as standout features, meeting complex data needs especially in large enterprises. read more →

SAP Customer Experience provides deep analytics and AI-powered solutions, appealing to firms seeking advanced data insights. read more →

Vendor Support

Odoo CRM is backed by comprehensive 24/7 support, which includes phone and chat, crucial for enterprises with constant operational needs. read more →

SAP Customer Experience ensures robust 24/7 support, including phone and chat, benefiting diverse businesses needing continuous assistance. read more →

Segments and Industries

Odoo CRM predominantly serves large enterprises, especially within IT and software sectors, indicating a high suitability for tech-heavy industries. read more →

SAP Customer Experience caters to mid-market and small businesses across various sectors, making it versatile for industries like consumer goods. read more →

Operational Alignment

Odoo CRM fits well into operational workflows of large-scale operations, designed for handling complex sales and document processes. read more →

SAP Customer Experience integrates smoothly with businesses focused on engagement, adaptable to various operational complexities and environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

Read peer / expert warnings.

Data Import

Read peer / expert warnings.

Support

Phone Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Odoo CRM and SAP Customer Experience

What makes Odoo CRM and SAP Customer Experience ideal for Sales Document Management?

Both Odoo CRM and SAP Customer Experience help companies manage sales documents. Odoo CRM provides a comprehensive platform that includes features for quotes, invoices, and orders, while SAP Customer Experience focuses more on streamlining the sales process, offering tools for quoting and managing contracts efficiently. Odoo CRM offers a more integrated approach, linking sales documents to other business processes, while SAP Customer Experience excels in providing a single platform for various functions. However, Odoo CRM has limitations in its ability to create invoices without a preceding quote or order.

"...The main problem we wanted to solve was maintaining one system to handle and solve all of the business processes from purchases to invoicing to shipping and enabling project management tool to distribute the work hierarchically in the organization with each user responsible for his/her own task and maintaining the RBAC (role based access control)..." Peer review by Pavan R., ABOVE Solutions

"...It helps with the orders created in reference to contracts returns or credits...." Peer review from Food & Beverages

What makes Odoo CRM and SAP Customer Experience ideal for Helpdesk Management?

Odoo Crm and Sap Customer Experience both manage helpdesk tickets within a single system. Odoo Crm integrates with other business functions like sales, accounting, and warehousing, providing a more comprehensive platform. Sap Customer Experience focuses on providing a centralized view of customer interactions, including call center history. A significant limitation of Sap Customer Experience is the lack of customization options for helpdesk users.