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OKTA vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for OKTA medium Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

This comparison report of OKTA vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 7011 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing OKTA and Pega Customer Engagement Suite

OKTA belong to a category of solutions that help Digital Signature, whereas Pega Customer Engagement Suite belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

OKTA covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management, Training & Onboarding, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo OKTA

Focus area

Software Failure Risk

  • medium

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

Okta | The Identity Standard

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

2017

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

89

23

Total Goals
(we found evidences for)

17

8

Top Processes

Evidences indicate better relative satisfaction

workflow management

Read Reviews (73)

Read Reviews (6)

helpdesk management

Read Reviews (60)

Read Reviews (10)

communication management

Read Reviews (49)

Read Reviews (9)

sending & publishing communications

Read Reviews (42)

Read Reviews (0)

engagement management

Read Reviews (42)

Read Reviews (50)

engaging and following up

Read Reviews (24)

Read Reviews (21)

training & onboarding

Read Reviews (39)

Read Reviews (1)

collaboration

Read Reviews (38)

Read Reviews (1)

social media management

Read Reviews (16)

Read Reviews (0)

engaging on social media

Read Reviews (6)

Read Reviews (0)

managing social media account

Read Reviews (4)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

social media analytics

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (14)

Read Reviews (0)

contract management

Read Reviews (7)

Read Reviews (0)

proposal & quote management

Read Reviews (4)

Read Reviews (0)

content management

Read Reviews (12)

Read Reviews (0)

content sharing

Read Reviews (6)

Read Reviews (0)

content curation

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (12)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (3)

lead qualification

Read Reviews (10)

Read Reviews (0)

lead qualification: technographic

Read Reviews (6)

Read Reviews (0)

products & pricelist management

Read Reviews (9)

Read Reviews (0)

community building

Read Reviews (9)

Read Reviews (0)

competitive intelligence

Read Reviews (6)

Read Reviews (0)

campaign management

Read Reviews (6)

Read Reviews (2)

contact list management

Read Reviews (5)

Read Reviews (0)

generation of new leads

Read Reviews (5)

Read Reviews (0)

lifetime value management

Read Reviews (5)

Read Reviews (1)

conference call management

Read Reviews (4)

Read Reviews (0)

sales call management

Read Reviews (4)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (4)

identify target customers

Read Reviews (0)

Read Reviews (3)

courses & assessment

Read Reviews (3)

Read Reviews (0)

account management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (5)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (2)

Read Reviews (0)

merger and acquisition

Read Reviews (2)

Read Reviews (0)

personalized marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Grow market share

  • Enhance customer relationships

  • Launch new products

  • Enter new markets internationally or locally

  • Improve ROI

  • Increase sales & revenue

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve internal communications

  • Increase customer life time value

  • Improve brand engagement

  • Improve efficiency

  • Improve visibility

  • Manage risk

  • Build brand awareness

  • See 14 more

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting