Comparison Summary
Introducing OKTA and xMatters
OKTA belong to a category of solutions that help Digital Signature, whereas xMatters belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
OKTA covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management, Training & Onboarding, etc.
xMatters focuses on Engagement Management, Communication Management, Helpdesk Management with Phone Calls, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Okta | The Identity Standard
xMatters | Digital Service Availability | Fast, Automated ...
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
89
39
Total Goals
(we found evidences for)
17
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Scale best practices
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Grow market share
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Enhance customer relationships
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Launch new products
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Enter new markets internationally or locally
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Improve ROI
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Increase sales & revenue
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Improve stakeholder relations
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Establish thought leadership
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Improve internal communications
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Increase customer life time value
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Improve brand engagement
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Improve efficiency
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Improve visibility
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Manage risk
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Build brand awareness
- See 14 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Scale best practices
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Manage risk
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Improve visibility
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Launch new products
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Improve digital and social presence
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Improve efficiency
- See 6 more
Top Channels
Channels Used
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phone calls
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offline
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events
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trade shows
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mobile
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website
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e-mail
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mobile app
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text SMS
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social media
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promotions
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Facebook
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mass media
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chat
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video
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on premises
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support groups
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Slack
- See 15 more
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phone calls
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offline
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events
-
trade shows
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mobile
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website
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e-mail
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mobile app
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text SMS
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social media
-
promotions
-
Facebook
-
mass media
-
chat
-
video
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on premises
-
support groups
-
Slack
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
