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Olark vs Acquire™: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Olark vs. Acquire™ is based on a specific set of business needs and context. The comparison uses 5047 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Olark and Acquire™

Olark, Acquire™, Userlike, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Olark covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.

Acquire™ focuses on Collaboration with Video, Engagement Management with Chat, Sales Call Management with Phone Calls, Training & Onboarding with Chat, etc.

"Once people were on a certain page and were then hitting the chatbox, asking similar questions, it told us we needed to redesign specific pages. That’s the feedback metric we used to the point where we are getting fewer questions. " - Joe Hickman

"Our sales conversations have increased by over 35% since switching over to Acquire from Zendesk. In our case, conversations lead to higher conversion rates. " - Italo Nava

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Olark

Focus area

Olark is better than Acquire™ for

Software Failure Risk

  • low

logo Acquire™

Focus area

Acquire™ is better than Olark for

Software Failure Risk

  • medium

About

Olark: Live Chat Software for Sales and Customer Support

Acquire: Realtime Customer Support

Age

2008

Financials

SEED

SERIES B

Business Need

Total Processes
(we found evidences for)

65

53

Total Goals
(we found evidences for)

11

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction



contact list management

creating contact list


generation of new leads



training & onboarding


workflow management



social media management

social media analytics

engaging on social media

scheduling post to social media


conversion management



knowledge management

creating knowledge base


rating and review management





loyalty management

identify target customers


touchpoint management


lead qualification

lead qualification: technographic


account management


sales review & feedback


products & pricelist management


content management

content publishing


discount management


promotion management



sales document management

proposal & quote management


channel management



customer case management



sales call management



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Build brand awareness

  • See 8 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve brand engagement

  • Enter new markets internationally or locally

  • Improve ROI

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • chat

  • video

  • phone calls

  • website

  • mobile

  • support groups

  • offline

  • mobile app

  • e-mail

  • omnichannel

  • Whatsapp

  • social media

  • promotions

  • events

  • trade shows

  • Twitter

  • on premises

  • user generated content

  • blogs

  • See 16 more
  • chat

  • video

  • phone calls

  • website

  • mobile

  • support groups

  • offline

  • mobile app

  • e-mail

  • omnichannel

  • Whatsapp

  • social media

  • promotions

  • events

  • trade shows

  • Twitter

  • on premises

  • user generated content

  • blogs

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting