Guiding you to choose between Olark vs. Comm100 Live Chat: 2024

"...If you have a small-ish team you want engaged on chat, you should 100% use this tool...." Peer review by Magda W., Internet

"...We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction...." Peer review by Mark G., President, Computer Software

"...That being said, Customer Support is always helpful and friendly and the chat runs as it should most of the time. . . ...." Peer review by Carrie B.

"...We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great. ...." Peer review by Coreyna B., CTO, Real Estate

"...And customers seem to really appreciate it when they just have a quick question rather then having to call or send an email. . . ...." Peer review by Dawn Z.

"...Sends an email to you and to the customer if they chose for audit purposes...." Peer review by brenda o., retired

"...Screen share is an invaluable tool for offering that support to customers who are not completely computer savvy and require some special TLC.Provides a user-friendly chat window - easy to read, and navigate...." Peer review by Lindsay Bytof, Customer Service Agent, Backstage

"...Pre-chat survey, post-chat survey, operator wrap-up Team collaboration and supervision Granular permission setting Complete easy-to-search chat history Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems Web, desktop and mobile apps..." Peer review

"...We had done some research on 5 or 6 other live chat services and ultimately ended up choosing Olark based on customer feedback and pricing, and we're so glad that we did!..." Peer review by Pete I.